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Data / Consumer complaints / Primary Residential Mortgage / Mortgage

Primary Residential Mortgage: 51 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Primary Residential Mortgage drew 51 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 82.3% of its 62 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 9.8% closed with monetary or other relief.

The request: Watch Primary Residential Mortgage: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 51Complaints, last 3 years
  • 82.3%Share of the company's complaints
  • 100.0%Responded on time
  • 9.8%Closed with relief
  • Oct 24, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20262039.2%
12 months to Nov 6, 2025815.7%
12 months to Nov 6, 20242345.1%

Issues

IssueComplaintsShare
Trouble during payment process2447.1%
Closing on a mortgage1121.6%
Struggling to pay mortgage815.7%
Applying for a mortgage or refinancing an existing mortgage611.8%
Incorrect information on your report12%
Problem with a company's investigation into an existing problem12%

How the company responded

Company responseComplaintsShare
Closed with explanation4588.2%
Closed with non-monetary relief35.9%
Closed with monetary relief23.9%
In progress12%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida917.6%
Georgia917.6%
Utah611.8%
Maryland47.8%
Rhode Island35.9%
Indiana23.9%
Massachusetts23.9%
Minnesota23.9%
North Dakota23.9%
Virginia23.9%
Arkansas12%
Connecticut12%
District of Columbia12%
Delaware12%
Kansas12%
New Mexico12%
Ohio12%
Pennsylvania12%
Wisconsin12%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 6, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 23, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 21, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 17, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 6, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 9, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
April 19, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 19, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
January 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
January 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
December 25, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
December 22, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
December 16, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
December 4, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 24, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 19, 2025MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
July 17, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
July 15, 2025MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
April 16, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.