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Data / Consumer complaints / Primary Residential Mortgage

Primary Residential Mortgage: 62 CFPB consumer complaints in the last 3 years

Primary Residential Mortgage drew 62 consumer complaints in the CFPB database in the three years to November 6, 2026, and 278 since 2012. The largest group, 51, was about mortgage, and the most common issue was “Trouble during payment process” with 24. The company responded on time to 96.8% of the complaints, and 9.7% closed with monetary or other relief. The CFPB records the company as PRIMARY RESIDENTIAL MORTGAGE.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in Florida
  • 62Complaints, last 3 years
  • 278Complaints, all years
  • 96.8%Responded on time
  • 9.7%Closed with relief
  • 4Products
  • Oct 24, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 618
202514
202429
202316
202245
202134
202022
201915
201820
201718
201616
201516
20145
20138
20122

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage5182.3%
Credit reporting or other personal consumer reports914.5%
Checking or savings account11.6%
Debt collection11.6%

Issues

IssueComplaintsShare
Trouble during payment process2438.7%
Closing on a mortgage1117.7%
Struggling to pay mortgage812.9%
Applying for a mortgage or refinancing an existing mortgage69.7%
Incorrect information on your report58.1%
Improper use of your report34.8%
Problem with a company's investigation into an existing problem23.2%
Credit monitoring or identity theft protection services11.6%
Managing an account11.6%
Took or threatened to take negative or legal action11.6%

How the company responded

Company responseComplaintsShare
Closed with explanation5588.7%
Closed with non-monetary relief46.5%
Closed with monetary relief23.2%
In progress11.6%

States

StateComplaintsShare
Florida1016.1%
Georgia1016.1%
Maryland69.7%
Utah69.7%
Rhode Island34.8%
Connecticut23.2%
Indiana23.2%
Massachusetts23.2%
Minnesota23.2%
North Carolina23.2%
North Dakota23.2%
Virginia23.2%
Arkansas11.6%
Colorado11.6%
District of Columbia11.6%
Delaware11.6%
Kansas11.6%
Kentucky11.6%
Louisiana11.6%
New Mexico11.6%
Ohio11.6%
Pennsylvania11.6%
Tennessee11.6%
Wisconsin11.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 6, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 23, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 21, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 17, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 6, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 9, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 6, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 19, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 19, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
January 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
January 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
January 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 25, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
December 22, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
December 16, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
December 4, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
November 4, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 9, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 19, 2025MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
July 22, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 17, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
July 15, 2025MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
April 16, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 7, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 11, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 13, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
December 11, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 3, 2024MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 4, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 6, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 26, 2024Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 20, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 8, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 5, 2024MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
June 3, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 1, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 29, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 17, 2024MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 15, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 15, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 8, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 7, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 6, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.