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Data / Consumer complaints / Pennymac Loan Services, LLC.

Pennymac Loan Services, LLC.: 2,984 CFPB consumer complaints in the last 3 years

Pennymac Loan Services, LLC. drew 2,984 consumer complaints in the CFPB database in the three years to November 6, 2026, and 6,660 since 2012. The largest group, 2,192, was about mortgage, and the most common issue was “Trouble during payment process” with 1,030. The company responded on time to 99.9% of the complaints, and 10.5% closed with monetary or other relief. The CFPB records the company as PENNYMAC LOAN SERVICES, LLC..

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 2,984Complaints, last 3 years
  • 6,660Complaints, all years
  • 99.9%Responded on time
  • 10.5%Closed with relief
  • 8Products
  • Oct 30, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 61,286
20251,031
2024594
2023479
2022398
2021437
2020403
2019329
2018329
2017288
2016345
2015357
2014238
201396
201250

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage2,19273.5%
Credit reporting or other personal consumer reports58719.7%
Debt collection1796%
Debt or credit management120.4%
Checking or savings account50.2%
Money transfer, virtual currency, or money service50.2%
Credit card20.1%
Payday loan, title loan, personal loan, or advance loan20.1%

Issues

IssueComplaintsShare
Trouble during payment process1,03034.5%
Struggling to pay mortgage67822.7%
Incorrect information on your report52617.6%
Problem with a company's investigation into an existing problem1665.6%
Applying for a mortgage or refinancing an existing mortgage1505%
Closing on a mortgage1304.4%
Attempts to collect debt not owed1083.6%
Improper use of your report913%
Took or threatened to take negative or legal action321.1%
False statements or representation230.8%
Written notification about debt140.5%
Problem with a lender or other company charging your account50.2%
Problem with customer service50.2%
Unable to get your credit report or credit score50.2%
Fraud or scam40.1%
Credit monitoring or identity theft protection services30.1%
Didn't provide services promised30.1%
Charged upfront or unexpected fees20.1%
Confusing or missing disclosures20.1%
Problem with fraud alerts or security freezes20.1%
Electronic communications10.1%
Other service problem10.1%
Problem when making payments10.1%
Problems receiving the advance10.1%
Threatened to contact someone or share information improperly10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation2,66289.2%
Closed with non-monetary relief2458.2%
Closed with monetary relief672.2%
In progress100.3%

States

StateComplaintsShare
Florida38412.9%
Texas33011.1%
Georgia2157.2%
California2046.8%
Pennsylvania1414.7%
Virginia1354.5%
Maryland1123.8%
Michigan1113.7%
New Jersey983.3%
North Carolina973.3%
Illinois913%
Louisiana782.6%
Ohio772.6%
South Carolina772.6%
New York742.5%
Arizona672.2%
Alabama581.9%
Tennessee571.9%
Colorado491.6%
Washington491.6%
Massachusetts401.3%
Minnesota371.2%
Missouri371.2%
Nevada341.1%
Indiana331.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 30, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
October 29, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 27, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 27, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 25, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 25, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 24, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 24, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 21, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.