Data / Consumer complaints / PatientFi, Inc.
PatientFi, Inc.: 218 CFPB consumer complaints in the last 3 years
PatientFi, Inc. drew 218 consumer complaints in the CFPB database in the three years to November 6, 2026, and 237 since 2022. The largest group, 95, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Charged fees or interest you didn't expect” with 44. The company responded on time to 96.8% of the complaints, and 6.9% closed with monetary or other relief.
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- 218Complaints, last 3 years
- 237Complaints, all years
- 96.8%Responded on time
- 6.9%Closed with relief
- 6Products
- Oct 26, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 129 |
| 2025 | 59 |
| 2024 | 25 |
| 2023 | 21 |
| 2022 | 3 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 95 | 43.6% |
| Credit reporting or other personal consumer reports | 57 | 26.1% |
| Debt collection | 50 | 22.9% |
| Credit card | 13 | 6% |
| Debt or credit management | 2 | 0.9% |
| Checking or savings account | 1 | 0.5% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 44 | 20.2% |
| Incorrect information on your report | 32 | 14.7% |
| Attempts to collect debt not owed | 22 | 10.1% |
| Problem with a company's investigation into an existing problem | 22 | 10.1% |
| Problem with additional add-on products or services | 13 | 6% |
| Problem with the payoff process at the end of the loan | 11 | 5% |
| False statements or representation | 10 | 4.6% |
| Problem when making payments | 10 | 4.6% |
| Improper use of your report | 8 | 3.7% |
| Took or threatened to take negative or legal action | 7 | 3.2% |
| Written notification about debt | 7 | 3.2% |
| Struggling to pay your loan | 5 | 2.3% |
| Getting the loan | 4 | 1.8% |
| Advertising and marketing, including promotional offers | 3 | 1.4% |
| Communication tactics | 3 | 1.4% |
| Other features, terms, or problems | 3 | 1.4% |
| Closing your account | 2 | 0.9% |
| Fees or interest | 2 | 0.9% |
| Getting a line of credit | 2 | 0.9% |
| Confusing or misleading advertising or marketing | 1 | 0.5% |
| Electronic communications | 1 | 0.5% |
| Problem with a lender or other company charging your account | 1 | 0.5% |
| Problem with a purchase shown on your statement | 1 | 0.5% |
| Problem with fraud alerts or security freezes | 1 | 0.5% |
| Struggling to pay your bill | 1 | 0.5% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 203 | 93.1% |
| Closed with monetary relief | 13 | 6% |
| Closed with non-monetary relief | 2 | 0.9% |
States
| State | Complaints | Share |
|---|---|---|
| California | 47 | 21.6% |
| Texas | 26 | 11.9% |
| Florida | 17 | 7.8% |
| Georgia | 12 | 5.5% |
| New York | 11 | 5% |
| North Carolina | 9 | 4.1% |
| Virginia | 7 | 3.2% |
| Maryland | 6 | 2.8% |
| New Jersey | 6 | 2.8% |
| Utah | 6 | 2.8% |
| Connecticut | 5 | 2.3% |
| Massachusetts | 5 | 2.3% |
| Ohio | 5 | 2.3% |
| Arizona | 4 | 1.8% |
| Kentucky | 4 | 1.8% |
| Missouri | 4 | 1.8% |
| Nevada | 4 | 1.8% |
| Pennsylvania | 4 | 1.8% |
| Washington | 4 | 1.8% |
| Illinois | 3 | 1.4% |
| Minnesota | 3 | 1.4% |
| Nebraska | 3 | 1.4% |
| Oregon | 3 | 1.4% |
| Tennessee | 3 | 1.4% |
| Rhode Island | 2 | 0.9% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 11, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 10, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 21, 2026 | Credit card | Closing your account | Closed with explanation | consumerfinance.gov |
| September 16, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| September 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| September 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 1, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 23, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Credit card | Struggling to pay your bill | Closed with explanation | consumerfinance.gov |
| August 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 9, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| August 5, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| July 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| July 28, 2026 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| July 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| July 2, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| June 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with monetary relief | consumerfinance.gov |
| June 22, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| June 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 15, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| June 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Debt collection complaints
- Every company with Credit card complaints
- Consumer complaints in California
- Consumer complaints in Texas
- Consumer complaints in Florida
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.