Data / Consumer complaints / OneMain Finance Corporation / Payday loan, title loan, personal loan, or advance loan
OneMain Finance Corporation: 2,278 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
OneMain Finance Corporation drew 2,278 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 23.8% of its 9,570 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 100.0% of them, and 7.6% closed with monetary or other relief.
The request: Watch OneMain Finance Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 2,278Complaints, last 3 years
- 23.8%Share of the company's complaints
- 100.0%Responded on time
- 7.6%Closed with relief
- Nov 4, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 779 | 34.2% |
| 12 months to Nov 6, 2025 | 637 | 28% |
| 12 months to Nov 6, 2024 | 862 | 37.8% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 534 | 23.4% |
| Struggling to pay your loan | 395 | 17.3% |
| Problem with additional add-on products or services | 278 | 12.2% |
| Getting the loan | 175 | 7.7% |
| Problem when making payments | 171 | 7.5% |
| Problem with the payoff process at the end of the loan | 144 | 6.3% |
| Incorrect information on your report | 124 | 5.4% |
| Getting a line of credit | 73 | 3.2% |
| Improper use of your report | 53 | 2.3% |
| Problem with a company's investigation into an existing problem | 49 | 2.2% |
| Vehicle was repossessed or sold the vehicle | 48 | 2.1% |
| Vehicle was damaged or destroyed the vehicle | 37 | 1.6% |
| Loan payment wasn't credited to your account | 31 | 1.4% |
| Was approved for a loan, but didn't receive money | 29 | 1.3% |
| Can't contact lender or servicer | 24 | 1.1% |
| Received a loan you didn't apply for | 21 | 0.9% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 16 | 0.7% |
| Credit monitoring or identity theft protection services | 11 | 0.5% |
| Confusing or misleading advertising or marketing | 10 | 0.4% |
| Unexpected fees | 10 | 0.4% |
| Can't stop withdrawals from your bank account | 8 | 0.4% |
| Confusing or missing disclosures | 8 | 0.4% |
| Issues with repayment | 7 | 0.3% |
| Was approved for a loan, but didn't receive the money | 6 | 0.3% |
| Problem with fraud alerts or security freezes | 4 | 0.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 2,049 | 89.9% |
| Closed with non-monetary relief | 117 | 5.1% |
| Closed with monetary relief | 56 | 2.5% |
| In progress | 56 | 2.5% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Florida | 188 | 8.3% |
| California | 184 | 8.1% |
| Texas | 183 | 8% |
| Georgia | 156 | 6.8% |
| Pennsylvania | 135 | 5.9% |
| Illinois | 102 | 4.5% |
| North Carolina | 101 | 4.4% |
| New York | 85 | 3.7% |
| Virginia | 85 | 3.7% |
| Ohio | 80 | 3.5% |
| New Jersey | 78 | 3.4% |
| Maryland | 77 | 3.4% |
| Tennessee | 69 | 3% |
| South Carolina | 61 | 2.7% |
| Arizona | 58 | 2.5% |
| Alabama | 54 | 2.4% |
| Louisiana | 53 | 2.3% |
| Michigan | 43 | 1.9% |
| Missouri | 43 | 1.9% |
| Mississippi | 42 | 1.8% |
| Indiana | 39 | 1.7% |
| Colorado | 34 | 1.5% |
| Washington | 29 | 1.3% |
| Kentucky | 28 | 1.2% |
| Wisconsin | 28 | 1.2% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| November 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | In progress | consumerfinance.gov |
| November 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was damaged or destroyed the vehicle | In progress | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was damaged or destroyed the vehicle | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | In progress | consumerfinance.gov |
Also on SpecStream
- All OneMain Finance Corporation complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
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Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.