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Data / Consumer complaints / OneMain Finance Corporation / Payday loan, title loan, personal loan, or advance loan

OneMain Finance Corporation: 2,278 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

OneMain Finance Corporation drew 2,278 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 23.8% of its 9,570 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 100.0% of them, and 7.6% closed with monetary or other relief.

The request: Watch OneMain Finance Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 2,278Complaints, last 3 years
  • 23.8%Share of the company's complaints
  • 100.0%Responded on time
  • 7.6%Closed with relief
  • Nov 4, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202677934.2%
12 months to Nov 6, 202563728%
12 months to Nov 6, 202486237.8%

Issues

IssueComplaintsShare
Charged fees or interest you didn't expect53423.4%
Struggling to pay your loan39517.3%
Problem with additional add-on products or services27812.2%
Getting the loan1757.7%
Problem when making payments1717.5%
Problem with the payoff process at the end of the loan1446.3%
Incorrect information on your report1245.4%
Getting a line of credit733.2%
Improper use of your report532.3%
Problem with a company's investigation into an existing problem492.2%
Vehicle was repossessed or sold the vehicle482.1%
Vehicle was damaged or destroyed the vehicle371.6%
Loan payment wasn't credited to your account311.4%
Was approved for a loan, but didn't receive money291.3%
Can't contact lender or servicer241.1%
Received a loan you didn't apply for210.9%
Money was taken from your bank account on the wrong day or for the wrong amount160.7%
Credit monitoring or identity theft protection services110.5%
Confusing or misleading advertising or marketing100.4%
Unexpected fees100.4%
Can't stop withdrawals from your bank account80.4%
Confusing or missing disclosures80.4%
Issues with repayment70.3%
Was approved for a loan, but didn't receive the money60.3%
Problem with fraud alerts or security freezes40.2%

How the company responded

Company responseComplaintsShare
Closed with explanation2,04989.9%
Closed with non-monetary relief1175.1%
Closed with monetary relief562.5%
In progress562.5%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida1888.3%
California1848.1%
Texas1838%
Georgia1566.8%
Pennsylvania1355.9%
Illinois1024.5%
North Carolina1014.4%
New York853.7%
Virginia853.7%
Ohio803.5%
New Jersey783.4%
Maryland773.4%
Tennessee693%
South Carolina612.7%
Arizona582.5%
Alabama542.4%
Louisiana532.3%
Michigan431.9%
Missouri431.9%
Mississippi421.8%
Indiana391.7%
Colorado341.5%
Washington291.3%
Kentucky281.2%
Wisconsin281.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanIn progressconsumerfinance.gov
November 4, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesIn progressconsumerfinance.gov
November 3, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 28, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 27, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 27, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 26, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanVehicle was damaged or destroyed the vehicleIn progressconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanLoan payment wasn't credited to your accountClosed with explanationconsumerfinance.gov
October 22, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 22, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 22, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 21, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 21, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanIn progressconsumerfinance.gov
October 21, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesIn progressconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanVehicle was damaged or destroyed the vehicleIn progressconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanIn progressconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 19, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.