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Data / Consumer complaints / LoanCare, LLC

LoanCare, LLC: 2,237 CFPB consumer complaints in the last 3 years

LoanCare, LLC drew 2,237 consumer complaints in the CFPB database in the three years to November 6, 2026, and 8,542 since 2012. The largest group, 1,721, was about mortgage, and the most common issue was “Trouble during payment process” with 936. The company responded on time to 98.4% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in Texas
  • 2,237Complaints, last 3 years
  • 8,542Complaints, all years
  • 98.4%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Oct 30, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6962
2025650
2024410
2023676
2022632
20211,194
20201,015
20191,012
2018565
2017612
2016358
2015188
2014112
2013103
201253

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage1,72176.9%
Credit reporting or other personal consumer reports39417.6%
Debt collection984.4%
Credit card70.3%
Debt or credit management70.3%
Money transfer, virtual currency, or money service60.3%
Checking or savings account30.1%
Payday loan, title loan, personal loan, or advance loan10.1%

Issues

IssueComplaintsShare
Trouble during payment process93641.8%
Struggling to pay mortgage55925%
Incorrect information on your report34315.3%
Problem with a company's investigation into an existing problem1034.6%
Improper use of your report642.9%
Closing on a mortgage572.5%
Applying for a mortgage or refinancing an existing mortgage472.1%
Attempts to collect debt not owed421.9%
Took or threatened to take negative or legal action271.2%
Written notification about debt140.6%
False statements or representation110.5%
Credit monitoring or identity theft protection services90.4%
Communication tactics40.2%
Confusing or missing disclosures30.1%
Problem with customer service30.1%
Problem with fraud alerts or security freezes30.1%
Didn't provide services promised20.1%
Fraud or scam20.1%
Managing an account20.1%
Lost or stolen money order10.1%
Money was not available when promised10.1%
Other transaction problem10.1%
Problem with a company's investigation into an existing issue10.1%
Problem with a lender or other company charging your account10.1%
Unable to get your credit report or credit score10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation2,19298%
In progress452%

States

StateComplaintsShare
Texas37716.9%
Florida32414.5%
California28612.8%
New Jersey1155.1%
Michigan984.4%
Georgia924.1%
Illinois733.3%
New York663%
North Carolina592.6%
Washington542.4%
Arizona532.4%
Maryland512.3%
Pennsylvania512.3%
South Carolina442%
Louisiana431.9%
Virginia421.9%
Alabama311.4%
Delaware311.4%
Colorado291.3%
Ohio291.3%
Tennessee291.3%
Massachusetts231%
Nevada221%
Wisconsin221%
Connecticut200.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 18, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 18, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 17, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 17, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 16, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 16, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 15, 2026MortgageIncorrect information on your reportIn progressconsumerfinance.gov
October 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 14, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 13, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 12, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 12, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 12, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 12, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.