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Data / Consumer complaints / Home Loan Center, Inc.

Home Loan Center, Inc.: 115 CFPB consumer complaints in the last 3 years

Home Loan Center, Inc. drew 115 consumer complaints in the CFPB database in the three years to November 6, 2026, and 480 since 2012. The largest group, 40, was about credit reporting or other personal consumer reports, and the most common issue was “Improper use of your report” with 29. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 115Complaints, last 3 years
  • 480Complaints, all years
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • 10Products
  • Oct 6, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 628
202548
202434
202346
202249
202144
202046
201953
201849
201730
201632
20151
20145
20137
20128

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Improper use of your report2925.2%
Incorrect information on your report1412.2%
Getting the loan108.7%
Applying for a mortgage or refinancing an existing mortgage65.2%
Charged fees or interest you didn't expect54.3%
Attempts to collect debt not owed43.5%
Fraud or scam43.5%
Communication tactics32.6%
Confusing or misleading advertising or marketing32.6%
False statements or representation32.6%
Getting a loan or lease32.6%
Problem with a lender or other company charging your account32.6%
Was approved for a loan, but didn't receive the money32.6%
Can't contact lender or servicer21.7%
Credit monitoring or identity theft protection services21.7%
Getting a line of credit21.7%
Problem with a company's investigation into an existing issue21.7%
Problem with additional add-on products or services21.7%
Problems receiving the advance21.7%
Written notification about debt21.7%
Confusing or missing disclosures10.9%
Managing an account10.9%
Problem when making payments10.9%
Problem with a company's investigation into an existing problem10.9%
Problem with cash advance10.9%

How the company responded

Company responseComplaintsShare
Closed with explanation115100%

States

StateComplaintsShare
California1714.8%
Texas119.6%
Florida97.8%
Ohio87%
Georgia65.2%
Pennsylvania65.2%
Arizona54.3%
Illinois54.3%
Louisiana43.5%
New York43.5%
Massachusetts32.6%
North Carolina32.6%
Oregon32.6%
Tennessee32.6%
Iowa21.7%
Michigan21.7%
Mississippi21.7%
New Jersey21.7%
Oklahoma21.7%
South Carolina21.7%
Wisconsin21.7%
Alaska10.9%
Alabama10.9%
Arkansas10.9%
Colorado10.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 6, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 6, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 5, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
September 5, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
August 18, 2026Payday loan, title loan, personal loan, or advance loanConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
July 22, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 22, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
July 12, 2026Payday loan, title loan, personal loan, or advance loanConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
June 28, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
May 29, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
May 7, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
May 1, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 27, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerClosed with explanationconsumerfinance.gov
April 18, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
March 27, 2026Payday loan, title loan, personal loan, or advance loanWas approved for a loan, but didn't receive the moneyClosed with explanationconsumerfinance.gov
March 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 21, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
February 28, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
February 21, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
February 18, 2026Payday loan, title loan, personal loan, or advance loanProblem with cash advanceClosed with explanationconsumerfinance.gov
February 13, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
February 6, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
February 5, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 28, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
January 23, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
January 21, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
January 16, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
January 14, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
December 30, 2025Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 11, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
December 8, 2025Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
November 30, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing issueClosed with explanationconsumerfinance.gov
November 17, 2025Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
November 14, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 11, 2025Payday loan, title loan, personal loan, or advance loanImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2025Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 26, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 15, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 13, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 8, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 23, 2025Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 1, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 28, 2025Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
August 28, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 21, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 7, 2025Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
August 1, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 23, 2025Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
July 17, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 9, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.