Data / Consumer complaints / Home Loan Center, Inc.
Home Loan Center, Inc.: 115 CFPB consumer complaints in the last 3 years
Home Loan Center, Inc. drew 115 consumer complaints in the CFPB database in the three years to November 6, 2026, and 480 since 2012. The largest group, 40, was about credit reporting or other personal consumer reports, and the most common issue was “Improper use of your report” with 29. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.
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- 115Complaints, last 3 years
- 480Complaints, all years
- 100.0%Responded on time
- 0.0%Closed with relief
- 10Products
- Oct 6, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 28 |
| 2025 | 48 |
| 2024 | 34 |
| 2023 | 46 |
| 2022 | 49 |
| 2021 | 44 |
| 2020 | 46 |
| 2019 | 53 |
| 2018 | 49 |
| 2017 | 30 |
| 2016 | 32 |
| 2015 | 1 |
| 2014 | 5 |
| 2013 | 7 |
| 2012 | 8 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 40 | 34.8% |
| Payday loan, title loan, personal loan, or advance loan | 36 | 31.3% |
| Debt collection | 13 | 11.3% |
| Mortgage | 6 | 5.2% |
| Vehicle loan or lease | 6 | 5.2% |
| Money transfer, virtual currency, or money service | 5 | 4.3% |
| Checking or savings account | 4 | 3.5% |
| Debt or credit management | 3 | 2.6% |
| Credit card | 1 | 0.9% |
| Prepaid card | 1 | 0.9% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Improper use of your report | 29 | 25.2% |
| Incorrect information on your report | 14 | 12.2% |
| Getting the loan | 10 | 8.7% |
| Applying for a mortgage or refinancing an existing mortgage | 6 | 5.2% |
| Charged fees or interest you didn't expect | 5 | 4.3% |
| Attempts to collect debt not owed | 4 | 3.5% |
| Fraud or scam | 4 | 3.5% |
| Communication tactics | 3 | 2.6% |
| Confusing or misleading advertising or marketing | 3 | 2.6% |
| False statements or representation | 3 | 2.6% |
| Getting a loan or lease | 3 | 2.6% |
| Problem with a lender or other company charging your account | 3 | 2.6% |
| Was approved for a loan, but didn't receive the money | 3 | 2.6% |
| Can't contact lender or servicer | 2 | 1.7% |
| Credit monitoring or identity theft protection services | 2 | 1.7% |
| Getting a line of credit | 2 | 1.7% |
| Problem with a company's investigation into an existing issue | 2 | 1.7% |
| Problem with additional add-on products or services | 2 | 1.7% |
| Problems receiving the advance | 2 | 1.7% |
| Written notification about debt | 2 | 1.7% |
| Confusing or missing disclosures | 1 | 0.9% |
| Managing an account | 1 | 0.9% |
| Problem when making payments | 1 | 0.9% |
| Problem with a company's investigation into an existing problem | 1 | 0.9% |
| Problem with cash advance | 1 | 0.9% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 115 | 100% |
States
| State | Complaints | Share |
|---|---|---|
| California | 17 | 14.8% |
| Texas | 11 | 9.6% |
| Florida | 9 | 7.8% |
| Ohio | 8 | 7% |
| Georgia | 6 | 5.2% |
| Pennsylvania | 6 | 5.2% |
| Arizona | 5 | 4.3% |
| Illinois | 5 | 4.3% |
| Louisiana | 4 | 3.5% |
| New York | 4 | 3.5% |
| Massachusetts | 3 | 2.6% |
| North Carolina | 3 | 2.6% |
| Oregon | 3 | 2.6% |
| Tennessee | 3 | 2.6% |
| Iowa | 2 | 1.7% |
| Michigan | 2 | 1.7% |
| Mississippi | 2 | 1.7% |
| New Jersey | 2 | 1.7% |
| Oklahoma | 2 | 1.7% |
| South Carolina | 2 | 1.7% |
| Wisconsin | 2 | 1.7% |
| Alaska | 1 | 0.9% |
| Alabama | 1 | 0.9% |
| Arkansas | 1 | 0.9% |
| Colorado | 1 | 0.9% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| September 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| July 22, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| July 22, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| July 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| June 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| May 29, 2026 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| May 7, 2026 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| May 1, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| April 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| April 18, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| March 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Was approved for a loan, but didn't receive the money | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 21, 2026 | Debt or credit management | Problem with customer service | Closed with explanation | consumerfinance.gov |
| February 28, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| February 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| February 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with cash advance | Closed with explanation | consumerfinance.gov |
| February 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| February 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| February 5, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| January 28, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| January 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| January 21, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| January 16, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 14, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| December 30, 2025 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 11, 2025 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| December 8, 2025 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| November 30, 2025 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing issue | Closed with explanation | consumerfinance.gov |
| November 17, 2025 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| November 14, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| November 11, 2025 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 30, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| October 26, 2025 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | consumerfinance.gov |
| October 15, 2025 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | consumerfinance.gov |
| October 13, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 8, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| September 23, 2025 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 1, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| August 28, 2025 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| August 28, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 21, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 7, 2025 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| August 1, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| July 23, 2025 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| July 17, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| July 9, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Debt collection complaints
- Every company with Mortgage complaints
- Consumer complaints in California
- Consumer complaints in Texas
- Consumer complaints in Florida
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.