Data / Consumer complaints / Freedom Financial Network / Payday loan, title loan, personal loan, or advance loan
Freedom Financial Network: 77 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Freedom Financial Network drew 77 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 11.1% of its 695 complaints in that time. The most common issue was “Getting the loan”. The company responded on time to 100.0% of them, and 1.3% closed with monetary or other relief.
The request: Watch Freedom Financial Network: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 77Complaints, last 3 years
- 11.1%Share of the company's complaints
- 100.0%Responded on time
- 1.3%Closed with relief
- Oct 26, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 34 | 44.2% |
| 12 months to Nov 6, 2025 | 22 | 28.6% |
| 12 months to Nov 6, 2024 | 21 | 27.3% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Getting the loan | 13 | 16.9% |
| Problem when making payments | 12 | 15.6% |
| Charged fees or interest you didn't expect | 9 | 11.7% |
| Incorrect information on your report | 9 | 11.7% |
| Problem with the payoff process at the end of the loan | 7 | 9.1% |
| Improper use of your report | 6 | 7.8% |
| Struggling to pay your loan | 6 | 7.8% |
| Problem with additional add-on products or services | 5 | 6.5% |
| Problem with a company's investigation into an existing problem | 4 | 5.2% |
| Credit monitoring or identity theft protection services | 1 | 1.3% |
| Getting a line of credit | 1 | 1.3% |
| Issues with repayment | 1 | 1.3% |
| Problem with cash advance | 1 | 1.3% |
| Received a loan you didn't apply for | 1 | 1.3% |
| Was approved for a loan, but didn't receive the money | 1 | 1.3% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 70 | 90.9% |
| In progress | 6 | 7.8% |
| Closed with monetary relief | 1 | 1.3% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 11 | 14.3% |
| New York | 10 | 13% |
| Texas | 9 | 11.7% |
| Florida | 8 | 10.4% |
| New Jersey | 7 | 9.1% |
| Ohio | 3 | 3.9% |
| Pennsylvania | 3 | 3.9% |
| Alabama | 2 | 2.6% |
| Arizona | 2 | 2.6% |
| Illinois | 2 | 2.6% |
| Maryland | 2 | 2.6% |
| Michigan | 2 | 2.6% |
| South Carolina | 2 | 2.6% |
| Colorado | 1 | 1.3% |
| District of Columbia | 1 | 1.3% |
| Georgia | 1 | 1.3% |
| Iowa | 1 | 1.3% |
| Indiana | 1 | 1.3% |
| Louisiana | 1 | 1.3% |
| Minnesota | 1 | 1.3% |
| North Carolina | 1 | 1.3% |
| Nebraska | 1 | 1.3% |
| New Hampshire | 1 | 1.3% |
| New Mexico | 1 | 1.3% |
| Nevada | 1 | 1.3% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| September 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | In progress | consumerfinance.gov |
| August 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| August 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| July 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| June 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| May 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| May 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| April 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| April 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| February 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| February 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| January 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| December 15, 2025 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| December 15, 2025 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Freedom Financial Network complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.