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Data / Consumer complaints / First Citizens Bancshares, Inc. / Mortgage

First Citizens Bancshares, Inc.: 52 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

First Citizens Bancshares, Inc. drew 52 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 7.9% of its 655 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 3.8% closed with monetary or other relief.

The request: Watch First Citizens Bancshares, Inc.: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 52Complaints, last 3 years
  • 7.9%Share of the company's complaints
  • 100.0%Responded on time
  • 3.8%Closed with relief
  • Oct 6, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20262140.4%
12 months to Nov 6, 20252140.4%
12 months to Nov 6, 20241019.2%

Issues

IssueComplaintsShare
Trouble during payment process3669.2%
Closing on a mortgage611.5%
Struggling to pay mortgage611.5%
Applying for a mortgage or refinancing an existing mortgage47.7%

How the company responded

Company responseComplaintsShare
Closed with explanation4994.2%
Closed with monetary relief23.8%
In progress11.9%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida815.4%
North Carolina611.5%
South Carolina611.5%
Colorado59.6%
California47.7%
Massachusetts35.8%
Virginia35.8%
Michigan23.8%
New York23.8%
Oregon23.8%
Washington23.8%
Connecticut11.9%
Georgia11.9%
Illinois11.9%
Maine11.9%
Nebraska11.9%
New Jersey11.9%
Nevada11.9%
Oklahoma11.9%
Texas11.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 13, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 6, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
May 11, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
April 27, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
April 22, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
April 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 22, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
January 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
December 29, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
December 15, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
November 23, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 17, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 18, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 6, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 10, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 16, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.