Data / Consumer complaints / Enova International, Inc. / Payday loan, title loan, personal loan, or advance loan
Enova International, Inc.: 1,104 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Enova International, Inc. drew 1,104 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 35.4% of its 3,117 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 100.0% of them, and 0.6% closed with monetary or other relief.
The request: Watch Enova International, Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 1,104Complaints, last 3 years
- 35.4%Share of the company's complaints
- 100.0%Responded on time
- 0.6%Closed with relief
- Oct 22, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 428 | 38.8% |
| 12 months to Nov 6, 2025 | 403 | 36.5% |
| 12 months to Nov 6, 2024 | 273 | 24.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 425 | 38.5% |
| Struggling to pay your loan | 191 | 17.3% |
| Getting a line of credit | 80 | 7.2% |
| Problem when making payments | 62 | 5.6% |
| Incorrect information on your report | 58 | 5.3% |
| Getting the loan | 42 | 3.8% |
| Received a loan you didn't apply for | 41 | 3.7% |
| Problem with additional add-on products or services | 40 | 3.6% |
| Problem with the payoff process at the end of the loan | 38 | 3.4% |
| Problem with a company's investigation into an existing problem | 25 | 2.3% |
| Improper use of your report | 22 | 2% |
| Problem with cash advance | 15 | 1.4% |
| Loan payment wasn't credited to your account | 13 | 1.2% |
| Was approved for a loan, but didn't receive the money | 9 | 0.8% |
| Credit monitoring or identity theft protection services | 8 | 0.7% |
| Problem with fraud alerts or security freezes | 8 | 0.7% |
| Credit limit changed | 6 | 0.5% |
| Can't contact lender or servicer | 5 | 0.5% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 5 | 0.5% |
| Issues with repayment | 3 | 0.3% |
| Problems receiving the advance | 3 | 0.3% |
| Unexpected fees | 3 | 0.3% |
| Can't stop withdrawals from your bank account | 1 | 0.1% |
| Confusing or missing disclosures | 1 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 1,087 | 98.5% |
| In progress | 10 | 0.9% |
| Closed with non-monetary relief | 7 | 0.6% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Florida | 144 | 13% |
| Texas | 105 | 9.5% |
| New Jersey | 79 | 7.2% |
| Virginia | 58 | 5.3% |
| Ohio | 55 | 5% |
| Michigan | 53 | 4.8% |
| Tennessee | 46 | 4.2% |
| Louisiana | 44 | 4% |
| South Carolina | 43 | 3.9% |
| Arizona | 39 | 3.5% |
| Alabama | 36 | 3.3% |
| Georgia | 34 | 3.1% |
| Indiana | 31 | 2.8% |
| California | 27 | 2.4% |
| Wisconsin | 27 | 2.4% |
| Missouri | 25 | 2.3% |
| Mississippi | 25 | 2.3% |
| Oregon | 21 | 1.9% |
| Arkansas | 20 | 1.8% |
| Washington | 19 | 1.7% |
| Minnesota | 16 | 1.4% |
| Delaware | 15 | 1.4% |
| Kentucky | 15 | 1.4% |
| North Carolina | 15 | 1.4% |
| Kansas | 14 | 1.3% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | In progress | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with cash advance | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Was approved for a loan, but didn't receive the money | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Enova International, Inc. complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.