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Data / Consumer complaints / Consumer Financial Services Solutions, Inc. / Debt or credit management

Consumer Financial Services Solutions, Inc.: 353 CFPB complaints about debt or credit management, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Consumer Financial Services Solutions, Inc. drew 353 consumer complaints about debt or credit management in the CFPB database in the three years to November 6, 2026, 91.5% of its 386 complaints in that time. The most common issue was “Didn't provide services promised”. The company responded on time to 77.1% of them, and 0.3% closed with monetary or other relief.

The request: Watch Consumer Financial Services Solutions, Inc.: each new CFPB complaint about debt or credit management by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 353Complaints, last 3 years
  • 91.5%Share of the company's complaints
  • 77.1%Responded on time
  • 0.3%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202621661.2%
12 months to Nov 6, 202510930.9%
12 months to Nov 6, 2024287.9%

Issues

IssueComplaintsShare
Didn't provide services promised13538.2%
Charged upfront or unexpected fees9326.3%
Unauthorized withdrawals or charges4111.6%
Confusing or misleading advertising or marketing349.6%
Confusing or missing disclosures318.8%
Problem with customer service195.4%

How the company responded

Company responseComplaintsShare
Closed with explanation34698%
In progress61.7%
Closed with monetary relief10.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida5315%
California4111.6%
Texas359.9%
Pennsylvania308.5%
New York298.2%
Michigan174.8%
Massachusetts164.5%
Arizona133.7%
North Carolina133.7%
Indiana82.3%
Missouri82.3%
Tennessee82.3%
Colorado72%
Louisiana72%
Wisconsin72%
Maryland61.7%
Nevada61.7%
Oklahoma61.7%
Arkansas51.4%
Kentucky51.4%
Mississippi51.4%
Connecticut41.1%
Georgia30.8%
Virginia30.8%
Alabama20.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 21, 2026Debt or credit managementCharged upfront or unexpected feesIn progressconsumerfinance.gov
October 21, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 19, 2026Debt or credit managementUnauthorized withdrawals or chargesIn progressconsumerfinance.gov
October 19, 2026Debt or credit managementCharged upfront or unexpected feesIn progressconsumerfinance.gov
October 19, 2026Debt or credit managementDidn't provide services promisedIn progressconsumerfinance.gov
October 19, 2026Debt or credit managementDidn't provide services promisedIn progressconsumerfinance.gov
October 17, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
October 17, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 17, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 14, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 14, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 14, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
October 13, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
October 13, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 10, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 8, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
October 8, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 7, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 7, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 7, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 7, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 30, 2026Debt or credit managementConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
September 30, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 29, 2026Debt or credit managementCharged upfront or unexpected feesIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.