Skip to the page
Get started free

Data / Consumer complaints / Consumer Financial Services Solutions, Inc.

Consumer Financial Services Solutions, Inc.: 386 CFPB consumer complaints in the last 3 years

Consumer Financial Services Solutions, Inc. drew 386 consumer complaints in the CFPB database in the three years to November 6, 2026, and 434 since 2019. The largest group, 353, was about debt or credit management, and the most common issue was “Didn't provide services promised” with 135. The company responded on time to 76.4% of the complaints, and 0.3% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt or credit management companyGet debt or credit management in Florida
  • 386Complaints, last 3 years
  • 434Complaints, all years
  • 76.4%Responded on time
  • 0.3%Closed with relief
  • 6Products
  • Oct 22, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6213
2025134
202435
202325
202214
20218
20204
20191

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt or credit management35391.5%
Debt collection266.7%
Checking or savings account30.8%
Credit reporting or other personal consumer reports20.5%
Credit card10.3%
Payday loan, title loan, personal loan, or advance loan10.3%

Issues

IssueComplaintsShare
Didn't provide services promised13535%
Charged upfront or unexpected fees9324.1%
Unauthorized withdrawals or charges4110.6%
Confusing or misleading advertising or marketing348.8%
Confusing or missing disclosures318%
Problem with customer service194.9%
False statements or representation82.1%
Took or threatened to take negative or legal action82.1%
Written notification about debt51.3%
Attempts to collect debt not owed41%
Problem with a lender or other company charging your account30.8%
Incorrect information on your report20.5%
Charged fees or interest you didn't expect10.3%
Communication tactics10.3%
Problem with a purchase shown on your statement10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation37998.2%
In progress61.6%
Closed with monetary relief10.3%

States

StateComplaintsShare
Florida6115.8%
California4210.9%
Texas389.8%
New York369.3%
Pennsylvania307.8%
Michigan194.9%
Massachusetts164.1%
Arizona153.9%
North Carolina143.6%
Missouri102.6%
Tennessee102.6%
Indiana92.3%
Wisconsin82.1%
Colorado71.8%
Louisiana71.8%
Kentucky61.6%
Maryland61.6%
Nevada61.6%
Oklahoma61.6%
Arkansas51.3%
Mississippi51.3%
Connecticut41%
Georgia30.8%
Utah30.8%
Virginia30.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 21, 2026Debt or credit managementCharged upfront or unexpected feesIn progressconsumerfinance.gov
October 21, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 19, 2026Debt or credit managementUnauthorized withdrawals or chargesIn progressconsumerfinance.gov
October 19, 2026Debt or credit managementCharged upfront or unexpected feesIn progressconsumerfinance.gov
October 19, 2026Debt or credit managementDidn't provide services promisedIn progressconsumerfinance.gov
October 19, 2026Debt or credit managementDidn't provide services promisedIn progressconsumerfinance.gov
October 17, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
October 17, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 17, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 14, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 14, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 14, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
October 13, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
October 13, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 10, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 8, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
October 8, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 7, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 7, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
October 7, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 7, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 30, 2026Debt or credit managementConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
September 30, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 29, 2026Debt or credit managementCharged upfront or unexpected feesIn progressconsumerfinance.gov
September 28, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 28, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 25, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
September 23, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
September 23, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 23, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
September 21, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
September 21, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
September 17, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 14, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 14, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
September 13, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 7, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
September 7, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
September 4, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
September 1, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
August 30, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
August 29, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
August 28, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
August 27, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
August 27, 2026Debt or credit managementConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
August 23, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
August 22, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
August 21, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
August 21, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.