Data / Consumer complaints / Coinbase, Inc.

Coinbase, Inc.: 3,383 CFPB consumer complaints in the last 3 years

Name: CFPB consumer complaints against Coinbase, Inc.
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

Coinbase, Inc. drew 3,383 consumer complaints in the CFPB database in the three years to November 6, 2026, and 9,800 since 2014. The largest group, 3,120, was about money transfer, virtual currency, or money service, and the most common issue was “Fraud or scam” with 903. The company responded on time to 99.1% of the complaints, and 26.9% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaints Get every money transfer, virtual currency, or money service company Get money transfer, virtual currency, or money service in California

3,383Complaints, last 3 years
9,800Complaints, all years
99.1%Responded on time
26.9%Closed with relief
9Products
Oct 24, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

Year	Complaints
2026, to Nov 6	847
2025	1,380
2024	1,060
2023	570
2022	851
2021	1,790
2020	321
2019	191
2018	1,694
2017	1,082
2016	6
2015	7
2014	1

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Product	Complaints	Share
Money transfer, virtual currency, or money service	3,120	92.2%
Checking or savings account	114	3.4%
Credit card	101	3%
Prepaid card	21	0.6%
Credit reporting or other personal consumer reports	12	0.4%
Debt collection	9	0.3%
Payday loan, title loan, personal loan, or advance loan	4	0.1%
Debt or credit management	1	0.1%
Mortgage	1	0.1%

Issues

Issue	Complaints	Share
Fraud or scam	903	26.7%
Other transaction problem	875	25.9%
Money was not available when promised	590	17.4%
Other service problem	349	10.3%
Trouble accessing funds in your mobile or digital wallet	96	2.8%
Managing an account	76	2.2%
Wrong amount charged or received	76	2.2%
Confusing or missing disclosures	75	2.2%
Unexpected or other fees	67	2%
Unauthorized transactions or other transaction problem	54	1.6%
Problem with a purchase shown on your statement	41	1.2%
Managing, opening, or closing your mobile wallet account	26	0.8%
Problem with a lender or other company charging your account	23	0.7%
Problem with a purchase or transfer	20	0.6%
Closing your account	10	0.3%
Getting a credit card	10	0.3%
Problem when making payments	10	0.3%
Incorrect information on your report	9	0.3%
Other features, terms, or problems	9	0.3%
Fees or interest	8	0.2%
Trouble using your card	8	0.2%
Closing an account	7	0.2%
Problem adding money	4	0.1%
Problem caused by your funds being low	4	0.1%
Improper use of your report	3	0.1%

How the company responded

Company response	Complaints	Share
Closed with explanation	2,451	72.5%
Closed with monetary relief	908	26.8%
In progress	21	0.6%
Closed with non-monetary relief	3	0.1%

States

State	Complaints	Share
California	522	15.4%
Florida	320	9.5%
New York	277	8.2%
Texas	241	7.1%
New Jersey	112	3.3%
Pennsylvania	99	2.9%
North Carolina	97	2.9%
Washington	96	2.8%
Georgia	94	2.8%
Illinois	93	2.7%
Virginia	70	2.1%
Michigan	69	2%
Colorado	68	2%
Arizona	63	1.9%
Maryland	63	1.9%
Massachusetts	62	1.8%
Ohio	59	1.7%
Oregon	54	1.6%
Nevada	53	1.6%
Tennessee	53	1.6%
Indiana	42	1.2%
Missouri	40	1.2%
South Carolina	38	1.1%
Minnesota	37	1.1%
Wisconsin	35	1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Product	Issue	Company response	Source
October 24, 2026	Money transfer, virtual currency, or money service	Unauthorized transactions or other transaction problem	In progress	consumerfinance.gov
October 23, 2026	Money transfer, virtual currency, or money service	Other service problem	Closed with explanation	consumerfinance.gov
October 23, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 23, 2026	Credit card	Other features, terms, or problems	Closed with monetary relief	consumerfinance.gov
October 22, 2026	Money transfer, virtual currency, or money service	Fraud or scam	In progress	consumerfinance.gov
October 22, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 21, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 21, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 21, 2026	Credit card	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 21, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with monetary relief	consumerfinance.gov
October 20, 2026	Money transfer, virtual currency, or money service	Fraud or scam	In progress	consumerfinance.gov
October 20, 2026	Money transfer, virtual currency, or money service	Fraud or scam	In progress	consumerfinance.gov
October 20, 2026	Checking or savings account	Managing an account	Closed with explanation	consumerfinance.gov
October 19, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 19, 2026	Money transfer, virtual currency, or money service	Fraud or scam	In progress	consumerfinance.gov
October 19, 2026	Money transfer, virtual currency, or money service	Unexpected or other fees	In progress	consumerfinance.gov
October 18, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 17, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 17, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 15, 2026	Money transfer, virtual currency, or money service	Other service problem	Closed with monetary relief	consumerfinance.gov
October 15, 2026	Credit card	Trouble using your card	Closed with explanation	consumerfinance.gov
October 15, 2026	Money transfer, virtual currency, or money service	Unexpected or other fees	Closed with monetary relief	consumerfinance.gov
October 14, 2026	Money transfer, virtual currency, or money service	Other transaction problem	In progress	consumerfinance.gov
October 13, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 13, 2026	Money transfer, virtual currency, or money service	Other transaction problem	In progress	consumerfinance.gov
October 13, 2026	Credit card	Problem with a purchase shown on your statement	Closed with monetary relief	consumerfinance.gov
October 13, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 13, 2026	Money transfer, virtual currency, or money service	Confusing or missing disclosures	In progress	consumerfinance.gov
October 13, 2026	Credit card	Closing your account	Closed with monetary relief	consumerfinance.gov
October 12, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 11, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 10, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 10, 2026	Money transfer, virtual currency, or money service	Confusing or missing disclosures	In progress	consumerfinance.gov
October 10, 2026	Money transfer, virtual currency, or money service	Unauthorized transactions or other transaction problem	Closed with monetary relief	consumerfinance.gov
October 9, 2026	Money transfer, virtual currency, or money service	Money was not available when promised	Closed with explanation	consumerfinance.gov
October 9, 2026	Money transfer, virtual currency, or money service	Other transaction problem	In progress	consumerfinance.gov
October 8, 2026	Checking or savings account	Problem with a lender or other company charging your account	Closed with monetary relief	consumerfinance.gov
October 8, 2026	Money transfer, virtual currency, or money service	Fraud or scam	In progress	consumerfinance.gov
October 7, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 7, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 7, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 7, 2026	Money transfer, virtual currency, or money service	Other service problem	Closed with explanation	consumerfinance.gov
October 6, 2026	Money transfer, virtual currency, or money service	Trouble accessing funds in your mobile or digital wallet	Closed with monetary relief	consumerfinance.gov
October 5, 2026	Money transfer, virtual currency, or money service	Other transaction problem	In progress	consumerfinance.gov
October 5, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 5, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 5, 2026	Money transfer, virtual currency, or money service	Fraud or scam	In progress	consumerfinance.gov
October 5, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 3, 2026	Money transfer, virtual currency, or money service	Money was not available when promised	Closed with explanation	consumerfinance.gov
October 2, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.