Data / Consumer complaints / CNG Financial Corporation / Payday loan, title loan, personal loan, or advance loan
CNG Financial Corporation: 220 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
CNG Financial Corporation drew 220 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 23.7% of its 929 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 96.4% of them, and 0.0% closed with monetary or other relief.
The request: Watch CNG Financial Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 220Complaints, last 3 years
- 23.7%Share of the company's complaints
- 96.4%Responded on time
- 0.0%Closed with relief
- Oct 27, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 94 | 42.7% |
| 12 months to Nov 6, 2025 | 80 | 36.4% |
| 12 months to Nov 6, 2024 | 46 | 20.9% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 71 | 32.3% |
| Struggling to pay your loan | 49 | 22.3% |
| Problem with the payoff process at the end of the loan | 19 | 8.6% |
| Can't contact lender or servicer | 15 | 6.8% |
| Incorrect information on your report | 14 | 6.4% |
| Problem when making payments | 13 | 5.9% |
| Received a loan you didn't apply for | 10 | 4.5% |
| Getting the loan | 6 | 2.7% |
| Improper use of your report | 4 | 1.8% |
| Problem with a company's investigation into an existing problem | 4 | 1.8% |
| Was approved for a loan, but didn't receive the money | 4 | 1.8% |
| Getting a line of credit | 2 | 0.9% |
| Loan payment wasn't credited to your account | 2 | 0.9% |
| Can't stop withdrawals from your bank account | 1 | 0.5% |
| Confusing or misleading advertising or marketing | 1 | 0.5% |
| Credit limit changed | 1 | 0.5% |
| Credit monitoring or identity theft protection services | 1 | 0.5% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 | 0.5% |
| Problem with additional add-on products or services | 1 | 0.5% |
| Unexpected fees | 1 | 0.5% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 220 | 100% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 25 | 11.4% |
| Texas | 21 | 9.5% |
| South Carolina | 19 | 8.6% |
| Florida | 14 | 6.4% |
| Wisconsin | 13 | 5.9% |
| Ohio | 12 | 5.5% |
| Michigan | 10 | 4.5% |
| Virginia | 10 | 4.5% |
| Oklahoma | 9 | 4.1% |
| Arkansas | 7 | 3.2% |
| Arizona | 6 | 2.7% |
| Indiana | 6 | 2.7% |
| Tennessee | 6 | 2.7% |
| Alabama | 5 | 2.3% |
| Minnesota | 5 | 2.3% |
| North Carolina | 5 | 2.3% |
| Georgia | 4 | 1.8% |
| Missouri | 4 | 1.8% |
| Nebraska | 4 | 1.8% |
| Nevada | 4 | 1.8% |
| Idaho | 3 | 1.4% |
| Illinois | 3 | 1.4% |
| Kansas | 3 | 1.4% |
| Oregon | 3 | 1.4% |
| Pennsylvania | 3 | 1.4% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| September 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Was approved for a loan, but didn't receive the money | Closed with explanation | consumerfinance.gov |
| July 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Money was taken from your bank account on the wrong day or for the wrong amount | Closed with explanation | consumerfinance.gov |
| July 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All CNG Financial Corporation complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.