Data / Consumer complaints / CNG Financial Corporation
CNG Financial Corporation: 929 CFPB consumer complaints in the last 3 years
CNG Financial Corporation drew 929 consumer complaints in the CFPB database in the three years to November 6, 2026, and 2,767 since 2013. The largest group, 446, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 199. The company responded on time to 97.8% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as CNG FINANCIAL CORPORATION.
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- 929Complaints, last 3 years
- 2,767Complaints, all years
- 97.8%Responded on time
- 0.0%Closed with relief
- 7Products
- Nov 5, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 364 |
| 2025 | 321 |
| 2024 | 220 |
| 2023 | 156 |
| 2022 | 134 |
| 2021 | 183 |
| 2020 | 115 |
| 2019 | 155 |
| 2018 | 160 |
| 2017 | 130 |
| 2016 | 194 |
| 2015 | 218 |
| 2014 | 334 |
| 2013 | 83 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Debt collection | 446 | 48% |
| Credit reporting or other personal consumer reports | 247 | 26.6% |
| Payday loan, title loan, personal loan, or advance loan | 220 | 23.7% |
| Credit card | 7 | 0.8% |
| Debt or credit management | 4 | 0.4% |
| Money transfer, virtual currency, or money service | 3 | 0.3% |
| Vehicle loan or lease | 2 | 0.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 199 | 21.4% |
| Took or threatened to take negative or legal action | 137 | 14.7% |
| Improper use of your report | 114 | 12.3% |
| Incorrect information on your report | 107 | 11.5% |
| Charged fees or interest you didn't expect | 71 | 7.6% |
| Problem with a company's investigation into an existing problem | 50 | 5.4% |
| Struggling to pay your loan | 49 | 5.3% |
| Communication tactics | 32 | 3.4% |
| False statements or representation | 31 | 3.3% |
| Written notification about debt | 26 | 2.8% |
| Problem with the payoff process at the end of the loan | 19 | 2% |
| Threatened to contact someone or share information improperly | 16 | 1.7% |
| Can't contact lender or servicer | 15 | 1.6% |
| Problem when making payments | 13 | 1.4% |
| Received a loan you didn't apply for | 10 | 1.1% |
| Getting the loan | 6 | 0.6% |
| Electronic communications | 5 | 0.5% |
| Was approved for a loan, but didn't receive the money | 4 | 0.4% |
| Getting a credit card | 3 | 0.3% |
| Fraud or scam | 2 | 0.2% |
| Getting a line of credit | 2 | 0.2% |
| Loan payment wasn't credited to your account | 2 | 0.2% |
| Problem with customer service | 2 | 0.2% |
| Problem with fraud alerts or security freezes | 2 | 0.2% |
| Can't stop withdrawals from your bank account | 1 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 927 | 99.8% |
| In progress | 2 | 0.2% |
States
| State | Complaints | Share |
|---|---|---|
| South Carolina | 204 | 22% |
| Texas | 92 | 9.9% |
| California | 85 | 9.1% |
| Alabama | 47 | 5.1% |
| Arizona | 46 | 5% |
| Missouri | 37 | 4% |
| Florida | 36 | 3.9% |
| Michigan | 36 | 3.9% |
| North Carolina | 34 | 3.7% |
| Ohio | 34 | 3.7% |
| Wisconsin | 34 | 3.7% |
| Oklahoma | 32 | 3.4% |
| Georgia | 24 | 2.6% |
| Illinois | 19 | 2% |
| Minnesota | 16 | 1.7% |
| Pennsylvania | 14 | 1.5% |
| Virginia | 14 | 1.5% |
| Tennessee | 12 | 1.3% |
| Delaware | 11 | 1.2% |
| Arkansas | 10 | 1.1% |
| Indiana | 10 | 1.1% |
| Idaho | 7 | 0.8% |
| Washington | 7 | 0.8% |
| Louisiana | 6 | 0.6% |
| Nevada | 6 | 0.6% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 5, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| November 5, 2026 | Debt collection | Threatened to contact someone or share information improperly | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 22, 2026 | Debt collection | Threatened to contact someone or share information improperly | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| October 16, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| September 25, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| September 16, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| September 14, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 9, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| September 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| September 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| August 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 19, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 8, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Debt collection complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Credit card complaints
- Consumer complaints in South Carolina
- Consumer complaints in Texas
- Consumer complaints in California
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.