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Data / Consumer complaints / Branch Messenger, Inc. / Prepaid card

Branch Messenger, Inc.: 91 CFPB complaints about prepaid card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Branch Messenger, Inc. drew 91 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 26.0% of its 350 complaints in that time. The most common issue was “Problem with a purchase or transfer”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch Branch Messenger, Inc.: each new CFPB complaint about prepaid card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 91Complaints, last 3 years
  • 26.0%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Oct 29, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20265661.5%
12 months to Nov 6, 20253235.2%
12 months to Nov 6, 202433.3%

Issues

IssueComplaintsShare
Problem with a purchase or transfer6065.9%
Problem getting a card or closing an account99.9%
Trouble using the card99.9%
Unexpected or other fees77.7%
Problem with overdraft44.4%
Advertising22.2%

How the company responded

Company responseComplaintsShare
Closed with explanation91100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1718.7%
Texas1415.4%
Florida1011%
Arizona77.7%
Illinois55.5%
Michigan55.5%
Pennsylvania55.5%
Georgia44.4%
Tennessee44.4%
North Carolina33.3%
New York33.3%
Colorado22.2%
New Jersey22.2%
Ohio22.2%
Virginia22.2%
Wisconsin22.2%
Indiana11.1%
Minnesota11.1%
Nevada11.1%
Washington11.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 29, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 15, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 13, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 8, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 6, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 29, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 23, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 21, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 2, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 31, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 8, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 4, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
July 26, 2026Prepaid cardProblem with overdraftClosed with explanationconsumerfinance.gov
July 15, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
July 5, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
June 25, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
June 24, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
June 15, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
June 15, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
June 8, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
June 3, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
June 2, 2026Prepaid cardProblem with overdraftClosed with explanationconsumerfinance.gov
May 23, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
May 8, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
May 7, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.