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Data / Consumer complaints / Branch Messenger, Inc.

Branch Messenger, Inc.: 350 CFPB consumer complaints in the last 3 years

Branch Messenger, Inc. drew 350 consumer complaints in the CFPB database in the three years to November 6, 2026, and 378 since 2022. The largest group, 187, was about checking or savings account, and the most common issue was “Managing an account” with 132. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in California
  • 350Complaints, last 3 years
  • 378Complaints, all years
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • 6Products
  • Oct 30, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6187
2025131
202428
202327
20225

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account18753.4%
Prepaid card9126%
Money transfer, virtual currency, or money service5114.6%
Credit card185.1%
Credit reporting or other personal consumer reports20.6%
Debt or credit management10.3%

Issues

IssueComplaintsShare
Managing an account13237.7%
Problem with a purchase or transfer6017.1%
Problem with a lender or other company charging your account3510%
Fraud or scam185.1%
Problem with a purchase shown on your statement133.7%
Closing an account92.6%
Problem getting a card or closing an account92.6%
Trouble using the card92.6%
Unexpected or other fees92.6%
Trouble accessing funds in your mobile or digital wallet82.3%
Unauthorized transactions or other transaction problem82.3%
Problem caused by your funds being low61.7%
Money was not available when promised51.4%
Opening an account51.4%
Other transaction problem51.4%
Problem with overdraft41.1%
Advertising20.6%
Closing your account20.6%
Managing, opening, or closing your mobile wallet account20.6%
Other features, terms, or problems20.6%
Problem with a company's investigation into an existing issue20.6%
Confusing or misleading advertising or marketing10.3%
Getting a credit card10.3%
Problem adding money10.3%
Problem with customer service10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation350100%

States

StateComplaintsShare
California4713.4%
Florida4111.7%
Texas3710.6%
Georgia185.1%
Arizona164.6%
New York154.3%
Pennsylvania154.3%
Illinois123.4%
Michigan123.4%
Virginia123.4%
North Carolina113.1%
Nevada102.9%
New Jersey92.6%
Colorado82.3%
Missouri82.3%
Ohio82.3%
Tennessee82.3%
Idaho51.4%
Indiana51.4%
Maryland51.4%
Wisconsin51.4%
Alabama41.1%
Arkansas41.1%
South Carolina41.1%
Iowa30.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 29, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
October 29, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 15, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 13, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 8, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 8, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 6, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 29, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 22, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 21, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 8, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 4, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 2, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 31, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 28, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 27, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 17, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
August 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 11, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 11, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 8, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 6, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
August 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.