Data / Consumer complaints / Zip Co US Inc. / Money transfer, virtual currency, or money service
Zip Co US Inc.: 32 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Zip Co US Inc. drew 32 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 7.9% of its 406 complaints in that time. The most common issue was “Unauthorized transactions or other transaction problem”. The company responded on time to 93.8% of them, and 3.1% closed with monetary or other relief.
The request: Watch Zip Co US Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 32Complaints, last 3 years
- 7.9%Share of the company's complaints
- 93.8%Responded on time
- 3.1%Closed with relief
- Oct 8, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 17 | 53.1% |
| 12 months to Nov 6, 2025 | 10 | 31.2% |
| 12 months to Nov 6, 2024 | 5 | 15.6% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Unauthorized transactions or other transaction problem | 13 | 40.6% |
| Fraud or scam | 4 | 12.5% |
| Managing, opening, or closing your mobile wallet account | 4 | 12.5% |
| Other transaction problem | 3 | 9.4% |
| Trouble accessing funds in your mobile or digital wallet | 3 | 9.4% |
| Confusing or misleading advertising or marketing | 1 | 3.1% |
| Confusing or missing disclosures | 1 | 3.1% |
| Money was not available when promised | 1 | 3.1% |
| Other service problem | 1 | 3.1% |
| Unexpected or other fees | 1 | 3.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 31 | 96.9% |
| Closed with monetary relief | 1 | 3.1% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 5 | 15.6% |
| Georgia | 4 | 12.5% |
| Maryland | 4 | 12.5% |
| Texas | 4 | 12.5% |
| Florida | 2 | 6.2% |
| Illinois | 2 | 6.2% |
| Massachusetts | 2 | 6.2% |
| Ohio | 2 | 6.2% |
| Alabama | 1 | 3.1% |
| Indiana | 1 | 3.1% |
| Louisiana | 1 | 3.1% |
| Michigan | 1 | 3.1% |
| Nevada | 1 | 3.1% |
| Pennsylvania | 1 | 3.1% |
| Virginia | 1 | 3.1% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 8, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| August 19, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| June 26, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| June 4, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| May 22, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| April 22, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| April 21, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| April 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| April 9, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| February 21, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| December 28, 2025 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| December 13, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| December 12, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| December 3, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| July 24, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| June 29, 2025 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| June 17, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| April 30, 2025 | Money transfer, virtual currency, or money service | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| March 2, 2025 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| February 4, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| January 18, 2025 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| January 12, 2025 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Zip Co US Inc. complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.