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Data / Consumer complaints / Upstart Holdings, Inc.

Upstart Holdings, Inc.: 2,951 CFPB consumer complaints in the last 3 years

Upstart Holdings, Inc. drew 2,951 consumer complaints in the CFPB database in the three years to November 6, 2026, and 3,705 since 2015. The largest group, 1,309, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 806. The company responded on time to 99.9% of the complaints, and 0.8% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 2,951Complaints, last 3 years
  • 3,705Complaints, all years
  • 99.9%Responded on time
  • 0.8%Closed with relief
  • 10Products
  • Nov 5, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 61,255
20251,125
2024517
2023396
2022179
2021126
202058
201925
201813
20179
20152

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Incorrect information on your report80627.3%
Took or threatened to take negative or legal action43614.8%
Problem with a company's investigation into an existing problem32511%
Improper use of your report30310.3%
Attempts to collect debt not owed2538.6%
Charged fees or interest you didn't expect953.2%
Problem when making payments923.1%
False statements or representation913.1%
Getting the loan822.8%
Struggling to pay your loan752.5%
Written notification about debt732.5%
Problem with the payoff process at the end of the loan471.6%
Managing the loan or lease280.9%
Communication tactics250.8%
Getting a line of credit250.8%
Problem with additional add-on products or services250.8%
Problems at the end of the loan or lease240.8%
Repossession230.8%
Threatened to contact someone or share information improperly140.5%
Credit monitoring or identity theft protection services120.4%
Electronic communications120.4%
Issues with repayment80.3%
Applying for a mortgage or refinancing an existing mortgage70.2%
Getting a credit card70.2%
Getting a loan or lease60.2%

How the company responded

Company responseComplaintsShare
Closed with explanation2,87697.5%
In progress521.8%
Closed with monetary relief130.4%
Closed with non-monetary relief100.3%

States

StateComplaintsShare
California39513.4%
Texas37412.7%
Florida2669%
New York1766%
Georgia1575.3%
North Carolina1394.7%
New Jersey1204.1%
Illinois1184%
Pennsylvania1003.4%
Arizona963.3%
Virginia812.7%
Ohio752.5%
Michigan662.2%
South Carolina602%
Washington541.8%
Alabama531.8%
Tennessee531.8%
Louisiana471.6%
Indiana451.5%
Massachusetts381.3%
Maryland361.2%
Colorado351.2%
Mississippi341.2%
Nevada311.1%
Missouri301%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 5, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
November 5, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
November 5, 2026Vehicle loan or leaseManaging the loan or leaseIn progressconsumerfinance.gov
November 4, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 4, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanIn progressconsumerfinance.gov
November 4, 2026Debt collectionCommunication tacticsIn progressconsumerfinance.gov
November 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 3, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
November 3, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
November 3, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
November 3, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 3, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
November 3, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanIn progressconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
November 2, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
November 2, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
November 2, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanIn progressconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 1, 2026Vehicle loan or leaseRepossessionIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 28, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 28, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 27, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
October 27, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 27, 2026Payday loan, title loan, personal loan, or advance loanReceived a loan you didn't apply forClosed with explanationconsumerfinance.gov
October 26, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 25, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
October 24, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsCredit monitoring or identity theft protection servicesClosed with explanationconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 22, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.