Data / Consumer complaints / Upstart Holdings, Inc.
Upstart Holdings, Inc.: 2,951 CFPB consumer complaints in the last 3 years
Upstart Holdings, Inc. drew 2,951 consumer complaints in the CFPB database in the three years to November 6, 2026, and 3,705 since 2015. The largest group, 1,309, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 806. The company responded on time to 99.9% of the complaints, and 0.8% closed with monetary or other relief.
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- 2,951Complaints, last 3 years
- 3,705Complaints, all years
- 99.9%Responded on time
- 0.8%Closed with relief
- 10Products
- Nov 5, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 1,255 |
| 2025 | 1,125 |
| 2024 | 517 |
| 2023 | 396 |
| 2022 | 179 |
| 2021 | 126 |
| 2020 | 58 |
| 2019 | 25 |
| 2018 | 13 |
| 2017 | 9 |
| 2015 | 2 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 1,309 | 44.4% |
| Debt collection | 904 | 30.6% |
| Payday loan, title loan, personal loan, or advance loan | 592 | 20.1% |
| Vehicle loan or lease | 88 | 3% |
| Credit card | 34 | 1.2% |
| Mortgage | 9 | 0.3% |
| Debt or credit management | 8 | 0.3% |
| Student loan | 4 | 0.1% |
| Checking or savings account | 2 | 0.1% |
| Money transfer, virtual currency, or money service | 1 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 806 | 27.3% |
| Took or threatened to take negative or legal action | 436 | 14.8% |
| Problem with a company's investigation into an existing problem | 325 | 11% |
| Improper use of your report | 303 | 10.3% |
| Attempts to collect debt not owed | 253 | 8.6% |
| Charged fees or interest you didn't expect | 95 | 3.2% |
| Problem when making payments | 92 | 3.1% |
| False statements or representation | 91 | 3.1% |
| Getting the loan | 82 | 2.8% |
| Struggling to pay your loan | 75 | 2.5% |
| Written notification about debt | 73 | 2.5% |
| Problem with the payoff process at the end of the loan | 47 | 1.6% |
| Managing the loan or lease | 28 | 0.9% |
| Communication tactics | 25 | 0.8% |
| Getting a line of credit | 25 | 0.8% |
| Problem with additional add-on products or services | 25 | 0.8% |
| Problems at the end of the loan or lease | 24 | 0.8% |
| Repossession | 23 | 0.8% |
| Threatened to contact someone or share information improperly | 14 | 0.5% |
| Credit monitoring or identity theft protection services | 12 | 0.4% |
| Electronic communications | 12 | 0.4% |
| Issues with repayment | 8 | 0.3% |
| Applying for a mortgage or refinancing an existing mortgage | 7 | 0.2% |
| Getting a credit card | 7 | 0.2% |
| Getting a loan or lease | 6 | 0.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 2,876 | 97.5% |
| In progress | 52 | 1.8% |
| Closed with monetary relief | 13 | 0.4% |
| Closed with non-monetary relief | 10 | 0.3% |
States
| State | Complaints | Share |
|---|---|---|
| California | 395 | 13.4% |
| Texas | 374 | 12.7% |
| Florida | 266 | 9% |
| New York | 176 | 6% |
| Georgia | 157 | 5.3% |
| North Carolina | 139 | 4.7% |
| New Jersey | 120 | 4.1% |
| Illinois | 118 | 4% |
| Pennsylvania | 100 | 3.4% |
| Arizona | 96 | 3.3% |
| Virginia | 81 | 2.7% |
| Ohio | 75 | 2.5% |
| Michigan | 66 | 2.2% |
| South Carolina | 60 | 2% |
| Washington | 54 | 1.8% |
| Alabama | 53 | 1.8% |
| Tennessee | 53 | 1.8% |
| Louisiana | 47 | 1.6% |
| Indiana | 45 | 1.5% |
| Massachusetts | 38 | 1.3% |
| Maryland | 36 | 1.2% |
| Colorado | 35 | 1.2% |
| Mississippi | 34 | 1.2% |
| Nevada | 31 | 1.1% |
| Missouri | 30 | 1% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 5, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| November 5, 2026 | Vehicle loan or lease | Managing the loan or lease | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Communication tactics | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| November 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 1, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 1, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 1, 2026 | Vehicle loan or lease | Repossession | In progress | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 30, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 28, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| October 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| October 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 26, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 25, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 24, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Credit reporting or other personal consumer reports | Credit monitoring or identity theft protection services | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Debt collection complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Vehicle loan or lease complaints
- Consumer complaints in California
- Consumer complaints in Texas
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- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.