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Data / Consumer complaints / UMB Financial Corporation

UMB Financial Corporation: 316 CFPB consumer complaints in the last 3 years

UMB Financial Corporation drew 316 consumer complaints in the CFPB database in the three years to November 6, 2026, and 738 since 2012. The largest group, 172, was about checking or savings account, and the most common issue was “Managing an account” with 120. The company responded on time to 99.1% of the complaints, and 5.7% closed with monetary or other relief. The CFPB records the company as UMB FINANCIAL CORPORATION.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 316Complaints, last 3 years
  • 738Complaints, all years
  • 99.1%Responded on time
  • 5.7%Closed with relief
  • 7Products
  • Oct 29, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6108
202595
202499
202379
202258
202138
202042
201938
201833
201722
201629
201518
201432
201327
201220

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account12038%
Problem with a purchase shown on your statement257.9%
Closing an account196%
Other features, terms, or problems175.4%
Problem with a lender or other company charging your account165.1%
Incorrect information on your report154.7%
Problem with a company's investigation into an existing problem113.5%
Opening an account92.8%
Closing your account82.5%
Fees or interest82.5%
Problem caused by your funds being low82.5%
Getting a credit card61.9%
Trouble during payment process61.9%
Attempts to collect debt not owed51.6%
Fraud or scam51.6%
Improper use of your report51.6%
Problem when making payments51.6%
Took or threatened to take negative or legal action51.6%
Advertising and marketing, including promotional offers41.3%
Trouble using your card41.3%
False statements or representation30.9%
Applying for a mortgage or refinancing an existing mortgage20.6%
Money was not available when promised20.6%
Other transaction problem20.6%
Struggling to pay mortgage20.6%

How the company responded

Company responseComplaintsShare
Closed with explanation29593.4%
Closed with monetary relief165.1%
In progress30.9%
Closed with non-monetary relief20.6%

States

StateComplaintsShare
Missouri5517.4%
California319.8%
Texas175.4%
Arizona165.1%
Colorado154.7%
Florida154.7%
Kansas134.1%
Illinois123.8%
Indiana113.5%
New York113.5%
Oklahoma113.5%
New Mexico103.2%
Georgia92.8%
Kentucky82.5%
Ohio82.5%
Tennessee72.2%
New Jersey61.9%
Nevada51.6%
Pennsylvania51.6%
Virginia51.6%
Washington51.6%
Alabama41.3%
Iowa41.3%
Massachusetts41.3%
North Carolina41.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 20, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 18, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 12, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
October 10, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 6, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 3, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 30, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
September 29, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
September 29, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 22, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 16, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
September 15, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 11, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 11, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
September 9, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
September 9, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 8, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 7, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 7, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 5, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 5, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
August 31, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 27, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
August 20, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 19, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
August 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 8, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
August 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 6, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
July 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 27, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
July 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 15, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
July 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 7, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 24, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
June 22, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
June 22, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.