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Data / Consumer complaints / RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC: 1,093 CFPB consumer complaints in the last 3 years

RoundPoint Mortgage Servicing LLC drew 1,093 consumer complaints in the CFPB database in the three years to November 6, 2026, and 3,080 since 2012. The largest group, 960, was about mortgage, and the most common issue was “Trouble during payment process” with 780. The company responded on time to 98.6% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in California
  • 1,093Complaints, last 3 years
  • 3,080Complaints, all years
  • 98.6%Responded on time
  • 0.0%Closed with relief
  • 6Products
  • Oct 24, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6287
2025348
2024408
2023268
2022108
202193
2020173
2019168
2018243
2017253
2016346
2015172
2014101
201379
201233

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage96087.8%
Credit reporting or other personal consumer reports1019.2%
Debt collection272.5%
Checking or savings account20.2%
Money transfer, virtual currency, or money service20.2%
Payday loan, title loan, personal loan, or advance loan10.1%

Issues

IssueComplaintsShare
Trouble during payment process78071.4%
Incorrect information on your report898.1%
Struggling to pay mortgage898.1%
Problem with a company's investigation into an existing problem484.4%
Closing on a mortgage262.4%
Applying for a mortgage or refinancing an existing mortgage171.6%
Took or threatened to take negative or legal action121.1%
Attempts to collect debt not owed100.9%
Improper use of your report70.6%
Written notification about debt30.3%
Credit monitoring or identity theft protection services20.2%
False statements or representation20.2%
Problem with a company's investigation into an existing issue20.2%
Problem with a lender or other company charging your account20.2%
Fraud or scam10.1%
Money was not available when promised10.1%
Problem when making payments10.1%
Problem with fraud alerts or security freezes10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation1,08299%
In progress111%

States

StateComplaintsShare
California17415.9%
Florida11910.9%
Texas11310.3%
Pennsylvania494.5%
Georgia464.2%
Colorado454.1%
North Carolina413.8%
Arizona403.7%
Illinois393.6%
New Jersey383.5%
Washington353.2%
Michigan292.7%
New York262.4%
Maryland252.3%
Massachusetts242.2%
South Carolina211.9%
Virginia211.9%
Missouri201.8%
Minnesota171.6%
Utah141.3%
Ohio121.1%
Oregon111%
Connecticut100.9%
Idaho90.8%
Oklahoma90.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 19, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 17, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 16, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 9, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 2, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 1, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 28, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
September 19, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 18, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 17, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 17, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
September 16, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 15, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
September 12, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 10, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 9, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 8, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 1, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 28, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
August 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 25, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.