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Data / Consumer complaints / Real Time Group, Inc.

Real Time Group, Inc.: 205 CFPB consumer complaints in the last 3 years

Real Time Group, Inc. drew 205 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,200 since 2012. The largest group, 99, was about mortgage, and the most common issue was “Struggling to pay mortgage” with 55. The company responded on time to 98.0% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in California
  • 205Complaints, last 3 years
  • 1,200Complaints, all years
  • 98.0%Responded on time
  • 0.0%Closed with relief
  • 6Products
  • Oct 23, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 648
202569
202478
202369
202263
202150
202080
201988
2018119
2017102
2016132
2015115
2014105
201363
201219

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage9948.3%
Debt collection9445.9%
Credit reporting or other personal consumer reports94.4%
Checking or savings account10.5%
Payday loan, title loan, personal loan, or advance loan10.5%
Student loan10.5%

Issues

IssueComplaintsShare
Struggling to pay mortgage5526.8%
Attempts to collect debt not owed4220.5%
Trouble during payment process3014.6%
Took or threatened to take negative or legal action209.8%
False statements or representation178.3%
Closing on a mortgage104.9%
Written notification about debt104.9%
Incorrect information on your report52.4%
Communication tactics31.5%
Problem with a company's investigation into an existing problem31.5%
Applying for a mortgage or refinancing an existing mortgage21%
Improper use of your report21%
Credit monitoring or identity theft protection services10.5%
Dealing with your lender or servicer10.5%
Electronic communications10.5%
Opening an account10.5%
Struggling to pay your loan10.5%
Threatened to contact someone or share information improperly10.5%

How the company responded

Company responseComplaintsShare
Closed with explanation205100%

States

StateComplaintsShare
California7134.6%
Florida157.3%
New York104.9%
Texas104.9%
Maryland94.4%
Michigan94.4%
Pennsylvania73.4%
Georgia62.9%
North Carolina62.9%
Tennessee52.4%
Illinois42%
Massachusetts42%
Missouri42%
New Jersey42%
Virginia42%
Washington42%
Colorado31.5%
Connecticut31.5%
Kentucky31.5%
Nebraska31.5%
Nevada31.5%
Alabama21%
Arizona21%
Iowa21%
Louisiana21%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 12, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 5, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 3, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 27, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 26, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 19, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 31, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 15, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 12, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 29, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 20, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
June 17, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 29, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 18, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
May 1, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
April 17, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
April 14, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
April 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 9, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
March 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 25, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
March 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 13, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 11, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 11, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 8, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
February 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
February 19, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
February 5, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
February 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 13, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
January 12, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
January 9, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
January 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 6, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
December 24, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
December 19, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.