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Data / Consumer complaints / Populus Financial Group, Inc. (F/K/A Ace Cash Express) / Money transfer, virtual currency, or money service

Populus Financial Group, Inc. (F/K/A Ace Cash Express): 32 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Populus Financial Group, Inc. (F/K/A Ace Cash Express) drew 32 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 13.6% of its 235 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch Populus Financial Group, Inc. (F/K/A Ace Cash Express): each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 32Complaints, last 3 years
  • 13.6%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Aug 10, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261340.6%
12 months to Nov 6, 20251237.5%
12 months to Nov 6, 2024721.9%

Issues

IssueComplaintsShare
Fraud or scam1753.1%
Problem with customer service618.8%
Confusing or misleading advertising or marketing26.2%
Confusing or missing disclosures26.2%
Money was not available when promised26.2%
Other transaction problem26.2%
Unexpected or other fees13.1%

How the company responded

Company responseComplaintsShare
Closed with explanation32100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California515.6%
Pennsylvania515.6%
District of Columbia412.5%
Texas412.5%
Tennessee39.4%
Georgia26.2%
Virginia26.2%
Arizona13.1%
Colorado13.1%
Florida13.1%
Indiana13.1%
Missouri13.1%
Oklahoma13.1%
South Carolina13.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
August 10, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
July 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 2, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
June 7, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 5, 2026Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
June 4, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
May 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 17, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 6, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
January 7, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 10, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 3, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 29, 2025Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
October 21, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 19, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 9, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
May 8, 2025Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
April 4, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 6, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
February 26, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
February 25, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
December 10, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 22, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 8, 2024Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
November 7, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.