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Data / Consumer complaints / Populus Financial Group, Inc. (F/K/A Ace Cash Express) / Debt collection

Populus Financial Group, Inc. (F/K/A Ace Cash Express): 83 CFPB complaints about debt collection, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Populus Financial Group, Inc. (F/K/A Ace Cash Express) drew 83 consumer complaints about debt collection in the CFPB database in the three years to November 6, 2026, 35.3% of its 235 complaints in that time. The most common issue was “Took or threatened to take negative or legal action”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch Populus Financial Group, Inc. (F/K/A Ace Cash Express): each new CFPB complaint about debt collection by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 83Complaints, last 3 years
  • 35.3%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Oct 16, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20263845.8%
12 months to Nov 6, 20253643.4%
12 months to Nov 6, 2024910.8%

Issues

IssueComplaintsShare
Took or threatened to take negative or legal action2934.9%
Attempts to collect debt not owed1416.9%
Communication tactics1416.9%
False statements or representation1012%
Threatened to contact someone or share information improperly910.8%
Electronic communications78.4%

How the company responded

Company responseComplaintsShare
Closed with explanation83100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas3441%
California1518.1%
Florida67.2%
Arizona56%
Oregon56%
Missouri33.6%
Tennessee33.6%
Oklahoma22.4%
Arkansas11.2%
Colorado11.2%
Illinois11.2%
Indiana11.2%
Kentucky11.2%
Louisiana11.2%
Maryland11.2%
Minnesota11.2%
Nevada11.2%
Virginia11.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 16, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 15, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
October 12, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 5, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 25, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 8, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 8, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 4, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
July 26, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
July 24, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
July 24, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
June 20, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
June 5, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
June 4, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
May 15, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
May 15, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 29, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 10, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 6, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 6, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
March 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
February 19, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
February 17, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
February 13, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.