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Data / Consumer complaints / Planet Home Lending, LLC

Planet Home Lending, LLC: 1,121 CFPB consumer complaints in the last 3 years

Planet Home Lending, LLC drew 1,121 consumer complaints in the CFPB database in the three years to November 6, 2026, and 2,012 since 2012. The largest group, 924, was about mortgage, and the most common issue was “Trouble during payment process” with 515. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as PLANET HOME LENDING, LLC.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 1,121Complaints, last 3 years
  • 2,012Complaints, all years
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • 7Products
  • Oct 29, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6503
2025367
2024213
2023191
2022173
2021139
2020101
201957
201863
201758
201661
201536
201431
201315
20124

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage92482.4%
Credit reporting or other personal consumer reports15714%
Debt collection302.7%
Debt or credit management50.4%
Checking or savings account20.2%
Money transfer, virtual currency, or money service20.2%
Credit card10.1%

Issues

IssueComplaintsShare
Trouble during payment process51545.9%
Struggling to pay mortgage28925.8%
Incorrect information on your report13311.9%
Problem with a company's investigation into an existing problem474.2%
Closing on a mortgage393.5%
Applying for a mortgage or refinancing an existing mortgage312.8%
Improper use of your report211.9%
Attempts to collect debt not owed111%
Took or threatened to take negative or legal action80.7%
Credit monitoring or identity theft protection services60.5%
False statements or representation50.4%
Written notification about debt40.4%
Confusing or missing disclosures30.3%
Communication tactics10.1%
Didn't provide services promised10.1%
Money was not available when promised10.1%
Other transaction problem10.1%
Problem caused by your funds being low10.1%
Problem when making payments10.1%
Problem with a lender or other company charging your account10.1%
Threatened to contact someone or share information improperly10.1%
Unauthorized withdrawals or charges10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation1,07896.2%
In progress433.8%

States

StateComplaintsShare
Texas12811.4%
California11710.4%
Florida1059.4%
Georgia897.9%
Louisiana413.7%
Michigan383.4%
Mississippi373.3%
Missouri353.1%
Maryland343%
Illinois332.9%
Alabama322.9%
New Jersey312.8%
Pennsylvania302.7%
Colorado292.6%
New York262.3%
Tennessee262.3%
Ohio242.1%
North Carolina232.1%
Virginia232.1%
Arizona222%
South Carolina201.8%
Connecticut191.7%
Washington191.7%
Indiana131.2%
Oklahoma111%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 19, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 18, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 16, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 16, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 15, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 13, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 12, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 12, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 12, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 11, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 10, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 8, 2026MortgageIncorrect information on your reportIn progressconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 8, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 7, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 7, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 6, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 6, 2026Credit reporting or other personal consumer reportsCredit monitoring or identity theft protection servicesIn progressconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 5, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.