Skip to the page
Get started free

Data / Consumer complaints / Payward Ventures Inc. dba Kraken

Payward Ventures Inc. dba Kraken: 571 CFPB consumer complaints in the last 3 years

Payward Ventures Inc. dba Kraken drew 571 consumer complaints in the CFPB database in the three years to November 6, 2026, and 747 since 2017. The largest group, 551, was about money transfer, virtual currency, or money service, and the most common issue was “Fraud or scam” with 177. The company responded on time to 97.2% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every money transfer, virtual currency, or money service companyGet money transfer, virtual currency, or money service in California
  • 571Complaints, last 3 years
  • 747Complaints, all years
  • 97.2%Responded on time
  • 0.0%Closed with relief
  • 3Products
  • Oct 25, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6277
2025177
2024105
202352
202229
202150
202027
20194
201821
20175

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Money transfer, virtual currency, or money service55196.5%
Checking or savings account173%
Debt collection30.5%

Issues

IssueComplaintsShare
Fraud or scam17731%
Money was not available when promised13724%
Other transaction problem13623.8%
Other service problem457.9%
Confusing or missing disclosures183.2%
Trouble accessing funds in your mobile or digital wallet152.6%
Wrong amount charged or received101.8%
Managing an account91.6%
Problem with a lender or other company charging your account61.1%
Managing, opening, or closing your mobile wallet account40.7%
Unexpected or other fees40.7%
Attempts to collect debt not owed20.4%
Closing an account20.4%
Unauthorized transactions or other transaction problem20.4%
Confusing or misleading advertising or marketing10.2%
Lost or stolen money order10.2%
Problem with customer service10.2%
Written notification about debt10.2%

How the company responded

Company responseComplaintsShare
Closed with explanation56198.2%
Untimely response101.8%

States

StateComplaintsShare
California8114.2%
Florida7112.4%
Texas407%
Georgia173%
Arizona162.8%
Colorado152.6%
Illinois152.6%
Massachusetts142.5%
North Carolina142.5%
New Jersey142.5%
Ohio142.5%
Virginia142.5%
Washington122.1%
Michigan111.9%
Pennsylvania111.9%
South Carolina111.9%
Maryland101.8%
Missouri101.8%
Indiana91.6%
Alabama81.4%
Arkansas81.4%
Iowa81.4%
Connecticut71.2%
Kentucky71.2%
Wisconsin71.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 25, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 17, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
October 14, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 11, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
October 10, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 6, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 6, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 4, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 2, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
October 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 1, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 29, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 28, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 28, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
September 28, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 27, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 27, 2026Checking or savings accountManaging an accountUntimely responseconsumerfinance.gov
September 25, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 24, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 24, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 24, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.