Data / Consumer complaints / Nala Payments LLC
Nala Payments LLC: 11 CFPB complaints, last 3 years
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Updated November 10, 2026. Source: CFPB Consumer Complaint Database.
Nala Payments LLC drew 11 consumer complaints in the CFPB database in the three years to November 9, 2026, and 11 since 2025. The largest group, 11, was about money transfer, virtual currency, or money service, and the most common issue was “Money was not available when promised” with 5. The company responded on time to 45.5% of the complaints, and 0.0% closed with monetary or other relief.
The request: Watch Nala Payments LLC: each new CFPB complaint by product and issue, with the date and the company response. $10 of credit on sign-up, no card.
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- 11Complaints, last 3 years
- 11Complaints, all years
- 45.5%Responded on time
- 0.0%Closed with relief
- 1Products
- Oct 7, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 9 | 5 |
| 2025 | 6 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Money transfer, virtual currency, or money service | 11 | 100% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Money was not available when promised | 5 | 45.5% |
| Other transaction problem | 3 | 27.3% |
| Confusing or missing disclosures | 1 | 9.1% |
| Managing, opening, or closing your mobile wallet account | 1 | 9.1% |
| Problem with customer service | 1 | 9.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 10 | 90.9% |
| In progress | 1 | 9.1% |
States
| State | Complaints | Share |
|---|---|---|
| California | 2 | 18.2% |
| Maryland | 2 | 18.2% |
| New York | 2 | 18.2% |
| Texas | 2 | 18.2% |
| Arizona | 1 | 9.1% |
| Illinois | 1 | 9.1% |
| New Jersey | 1 | 9.1% |
Latest 11 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 7, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| May 14, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| March 6, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| March 5, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| October 31, 2025 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| August 31, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| July 29, 2025 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| June 25, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| June 14, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| March 14, 2025 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Money transfer, virtual currency, or money service complaints
- Consumer complaints in New York
- Consumer complaints in California
- Consumer complaints in Texas
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.