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Data / Consumer complaints / Guaranteed Rate Inc. / Mortgage

Guaranteed Rate Inc.: 195 CFPB complaints about mortgage, last 3 years

Guaranteed Rate Inc. drew 195 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 85.9% of its 227 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 99.5% of them, and 0.5% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 195Complaints, last 3 years
  • 85.9%Share of the company's complaints
  • 99.5%Responded on time
  • 0.5%Closed with relief
  • Oct 24, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202610855.4%
12 months to Nov 6, 20255628.7%
12 months to Nov 6, 20243115.9%

Issues

IssueComplaintsShare
Trouble during payment process7136.4%
Applying for a mortgage or refinancing an existing mortgage5427.7%
Closing on a mortgage4925.1%
Struggling to pay mortgage168.2%
Improper use of your report21%
Incorrect information on your report21%
Problem with a company's investigation into an existing problem10.5%

How the company responded

Company responseComplaintsShare
Closed with explanation18996.9%
In progress52.6%
Closed with monetary relief10.5%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Illinois2713.8%
California2211.3%
Florida199.7%
Texas157.7%
New Jersey115.6%
Georgia84.1%
New York84.1%
North Carolina73.6%
Nevada73.6%
Pennsylvania73.6%
Colorado63.1%
Massachusetts63.1%
Arizona52.6%
Ohio52.6%
Virginia52.6%
Maryland42.1%
Michigan42.1%
Connecticut31.5%
Wisconsin31.5%
Alabama21%
Maine21%
Minnesota21%
Missouri21%
Rhode Island21%
South Carolina21%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 15, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 7, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
September 25, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 24, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 24, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
September 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
September 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 11, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 2, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 1, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 1, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 28, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 25, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 20, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 13, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 12, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 31, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.