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Data / Consumer complaints / Everbank, National Association

Everbank, National Association: 234 CFPB consumer complaints in the last 3 years

Everbank, National Association drew 234 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,772 since 2011. The largest group, 173, was about checking or savings account, and the most common issue was “Managing an account” with 105. The company responded on time to 97.9% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as EVERBANK, NATIONAL ASSOCIATION.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in California
  • 234Complaints, last 3 years
  • 1,772Complaints, all years
  • 97.9%Responded on time
  • 0.0%Closed with relief
  • 6Products
  • Oct 19, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 695
202575
202458
202345
202249
2021121
202073
2019101
2018110
2017119
2016153
2015116
2014220
2013265
2012166
20116

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account17373.9%
Mortgage3314.1%
Money transfer, virtual currency, or money service135.6%
Credit reporting or other personal consumer reports73%
Credit card41.7%
Debt collection41.7%

Issues

IssueComplaintsShare
Managing an account10544.9%
Closing an account3715.8%
Opening an account2510.7%
Trouble during payment process198.1%
Struggling to pay mortgage104.3%
Incorrect information on your report73%
Other transaction problem52.1%
Fraud or scam31.3%
Getting a credit card31.3%
Problem with a lender or other company charging your account31.3%
False statements or representation20.9%
Other service problem20.9%
Problem caused by your funds being low20.9%
Took or threatened to take negative or legal action20.9%
Applying for a mortgage or refinancing an existing mortgage10.4%
Closing on a mortgage10.4%
Confusing or misleading advertising or marketing10.4%
Money was not available when promised10.4%
Problem when making payments10.4%
Problem with a company's investigation into an existing problem10.4%
Problem with customer service10.4%
Problem with fraud alerts or security freezes10.4%
Unable to get your credit report or credit score10.4%

How the company responded

Company responseComplaintsShare
Closed with explanation23198.7%
In progress31.3%

States

StateComplaintsShare
California4017.1%
Florida3615.4%
Texas208.5%
New York166.8%
Pennsylvania146%
Georgia114.7%
North Carolina93.8%
Illinois73%
Maryland62.6%
Michigan62.6%
Ohio62.6%
Arizona52.1%
Colorado52.1%
Massachusetts41.7%
Minnesota41.7%
Washington41.7%
Arkansas31.3%
Connecticut31.3%
Kentucky31.3%
New Hampshire31.3%
Oregon31.3%
South Carolina31.3%
Virginia31.3%
Alaska20.9%
District of Columbia20.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 19, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 17, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
October 15, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 23, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 21, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
September 18, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 16, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 9, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 4, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 17, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
August 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 7, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
August 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 22, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
July 17, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 11, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 7, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 6, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 22, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 11, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
June 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 4, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 2, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
May 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.