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Data / Consumer complaints / Credit Bureau Services Association / Debt collection

Credit Bureau Services Association: 76 CFPB complaints about debt collection, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Credit Bureau Services Association drew 76 consumer complaints about debt collection in the CFPB database in the three years to November 6, 2026, 71.7% of its 106 complaints in that time. The most common issue was “Attempts to collect debt not owed”. The company responded on time to 32.9% of them, and 0.0% closed with monetary or other relief.

The request: Watch Credit Bureau Services Association: each new CFPB complaint about debt collection by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 76Complaints, last 3 years
  • 71.7%Share of the company's complaints
  • 32.9%Responded on time
  • 0.0%Closed with relief
  • Oct 13, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264660.5%
12 months to Nov 6, 20251823.7%
12 months to Nov 6, 20241215.8%

Issues

IssueComplaintsShare
Attempts to collect debt not owed2938.2%
False statements or representation1823.7%
Took or threatened to take negative or legal action1317.1%
Written notification about debt1317.1%
Threatened to contact someone or share information improperly22.6%
Communication tactics11.3%

How the company responded

Company responseComplaintsShare
Untimely response4863.2%
Closed with explanation2836.8%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas3444.7%
Oklahoma1013.2%
Georgia810.5%
Ohio45.3%
California33.9%
Florida22.6%
North Carolina22.6%
Tennessee22.6%
Alabama11.3%
Arkansas11.3%
Louisiana11.3%
Michigan11.3%
Missouri11.3%
Montana11.3%
Nevada11.3%
Pennsylvania11.3%
South Carolina11.3%
Utah11.3%
Wisconsin11.3%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 13, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
August 31, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
August 31, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
August 29, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
August 26, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
August 14, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
August 13, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
July 31, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
July 20, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
July 18, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
June 8, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
May 6, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
April 30, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
April 29, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
April 28, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
April 28, 2026Debt collectionThreatened to contact someone or share information improperlyUntimely responseconsumerfinance.gov
April 28, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
April 23, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
April 15, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
April 7, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
April 1, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
March 25, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
March 19, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
March 18, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
March 10, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.