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Data / Consumer complaints / Credit Bureau Services Association

Credit Bureau Services Association: 106 CFPB consumer complaints in the last 3 years

Credit Bureau Services Association drew 106 consumer complaints in the CFPB database in the three years to November 6, 2026, and 248 since 2013. The largest group, 76, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 29. The company responded on time to 40.6% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in Texas
  • 106Complaints, last 3 years
  • 248Complaints, all years
  • 40.6%Responded on time
  • 0.0%Closed with relief
  • 3Products
  • Oct 13, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 648
202536
202420
202314
202218
202120
202014
201916
201824
201719
20165
20157
20146
20131

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection7671.7%
Credit reporting or other personal consumer reports2927.4%
Money transfer, virtual currency, or money service10.9%

Issues

IssueComplaintsShare
Attempts to collect debt not owed2927.4%
False statements or representation1817%
Incorrect information on your report1413.2%
Took or threatened to take negative or legal action1312.3%
Written notification about debt1312.3%
Problem with a company's investigation into an existing problem87.5%
Improper use of your report76.6%
Threatened to contact someone or share information improperly21.9%
Communication tactics10.9%
Other service problem10.9%

How the company responded

Company responseComplaintsShare
Untimely response6056.6%
Closed with explanation4643.4%

States

StateComplaintsShare
Texas5551.9%
Oklahoma1110.4%
Georgia87.5%
California43.8%
North Carolina43.8%
Ohio43.8%
Florida32.8%
Missouri21.9%
Tennessee21.9%
Alabama10.9%
Arkansas10.9%
Louisiana10.9%
Michigan10.9%
Mississippi10.9%
Montana10.9%
Nebraska10.9%
Nevada10.9%
New York10.9%
Pennsylvania10.9%
South Carolina10.9%
Utah10.9%
Wisconsin10.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 13, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
August 31, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
August 31, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
August 29, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
August 26, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
August 19, 2026Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov
August 14, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
August 13, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
August 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
July 31, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
July 31, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
July 20, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
July 18, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
July 14, 2026Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov
June 30, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
June 8, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
May 6, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
May 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
April 30, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
April 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
April 29, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
April 28, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
April 28, 2026Debt collectionThreatened to contact someone or share information improperlyUntimely responseconsumerfinance.gov
April 28, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
April 23, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
April 17, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
April 15, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
April 7, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
April 2, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
April 2, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
April 1, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
March 25, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
March 19, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
March 18, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
March 10, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
March 6, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
March 1, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
February 18, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
February 11, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
February 9, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
February 3, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
January 30, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
January 14, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
January 14, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
January 14, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
January 13, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
January 7, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
January 6, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
December 30, 2025Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
December 19, 2025Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.