Data / Consumer complaints / Credit Acceptance Corporation / Payday loan, title loan, personal loan, or advance loan
Credit Acceptance Corporation: 37 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Credit Acceptance Corporation drew 37 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.4% of its 8,909 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 16.2% closed with monetary or other relief.
The request: Watch Credit Acceptance Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 37Complaints, last 3 years
- 0.4%Share of the company's complaints
- 100.0%Responded on time
- 16.2%Closed with relief
- Sep 27, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 10 | 27% |
| 12 months to Nov 6, 2025 | 21 | 56.8% |
| 12 months to Nov 6, 2024 | 6 | 16.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 9 | 24.3% |
| Struggling to pay your loan | 6 | 16.2% |
| Charged fees or interest you didn't expect | 4 | 10.8% |
| Problem with additional add-on products or services | 4 | 10.8% |
| Problem when making payments | 3 | 8.1% |
| Received a loan you didn't apply for | 2 | 5.4% |
| Vehicle was repossessed or sold the vehicle | 2 | 5.4% |
| Can't contact lender or servicer | 1 | 2.7% |
| Getting a line of credit | 1 | 2.7% |
| Getting the loan | 1 | 2.7% |
| Loan payment wasn't credited to your account | 1 | 2.7% |
| Problem with the payoff process at the end of the loan | 1 | 2.7% |
| Unexpected fees | 1 | 2.7% |
| Vehicle was damaged or destroyed the vehicle | 1 | 2.7% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 31 | 83.8% |
| Closed with monetary relief | 6 | 16.2% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Ohio | 6 | 16.2% |
| Georgia | 4 | 10.8% |
| Pennsylvania | 3 | 8.1% |
| Virginia | 3 | 8.1% |
| Illinois | 2 | 5.4% |
| Mississippi | 2 | 5.4% |
| New York | 2 | 5.4% |
| Texas | 2 | 5.4% |
| Arkansas | 1 | 2.7% |
| Delaware | 1 | 2.7% |
| Florida | 1 | 2.7% |
| Indiana | 1 | 2.7% |
| Louisiana | 1 | 2.7% |
| Maryland | 1 | 2.7% |
| Michigan | 1 | 2.7% |
| Minnesota | 1 | 2.7% |
| North Carolina | 1 | 2.7% |
| New Jersey | 1 | 2.7% |
| Oregon | 1 | 2.7% |
| Tennessee | 1 | 2.7% |
| West Virginia | 1 | 2.7% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| September 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Vehicle was damaged or destroyed the vehicle | Closed with monetary relief | consumerfinance.gov |
| September 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| May 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| April 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| March 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| January 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 12, 2025 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| November 19, 2025 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 2, 2025 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| September 18, 2025 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 16, 2025 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with monetary relief | consumerfinance.gov |
| September 2, 2025 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 11, 2025 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 7, 2025 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| June 4, 2025 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 3, 2025 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with monetary relief | consumerfinance.gov |
| May 10, 2025 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with monetary relief | consumerfinance.gov |
| April 21, 2025 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with monetary relief | consumerfinance.gov |
| April 14, 2025 | Payday loan, title loan, personal loan, or advance loan | Unexpected fees | Closed with explanation | consumerfinance.gov |
| March 19, 2025 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| March 7, 2025 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| March 6, 2025 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with monetary relief | consumerfinance.gov |
| February 5, 2025 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Credit Acceptance Corporation complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.