Data / Consumer complaints / City National Bank
City National Bank: 71 CFPB consumer complaints in the last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
City National Bank drew 71 consumer complaints in the CFPB database in the three years to November 6, 2026, and 242 since 2011. The largest group, 25, was about checking or savings account, and the most common issue was “Managing an account” with 11. The company responded on time to 100.0% of the complaints, and 15.5% closed with monetary or other relief. The CFPB records the company as CITY NATIONAL BANK.
The request: Watch City National Bank: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.
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- 71Complaints, last 3 years
- 242Complaints, all years
- 100.0%Responded on time
- 15.5%Closed with relief
- 7Products
- Oct 7, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 19 |
| 2025 | 19 |
| 2024 | 28 |
| 2023 | 24 |
| 2022 | 15 |
| 2021 | 24 |
| 2020 | 24 |
| 2019 | 27 |
| 2018 | 11 |
| 2017 | 17 |
| 2016 | 11 |
| 2015 | 9 |
| 2014 | 6 |
| 2013 | 4 |
| 2012 | 3 |
| 2011 | 1 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 25 | 35.2% |
| Credit card | 16 | 22.5% |
| Mortgage | 14 | 19.7% |
| Money transfer, virtual currency, or money service | 6 | 8.5% |
| Credit reporting or other personal consumer reports | 4 | 5.6% |
| Payday loan, title loan, personal loan, or advance loan | 4 | 5.6% |
| Debt collection | 2 | 2.8% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 11 | 15.5% |
| Problem with a lender or other company charging your account | 8 | 11.3% |
| Trouble during payment process | 8 | 11.3% |
| Incorrect information on your report | 7 | 9.9% |
| Problem with a purchase shown on your statement | 7 | 9.9% |
| Struggling to pay mortgage | 4 | 5.6% |
| Fraud or scam | 3 | 4.2% |
| Opening an account | 3 | 4.2% |
| Closing your account | 2 | 2.8% |
| Other features, terms, or problems | 2 | 2.8% |
| Other transaction problem | 2 | 2.8% |
| Problem caused by your funds being low | 2 | 2.8% |
| Struggling to pay your loan | 2 | 2.8% |
| Applying for a mortgage or refinancing an existing mortgage | 1 | 1.4% |
| Attempts to collect debt not owed | 1 | 1.4% |
| Closing an account | 1 | 1.4% |
| Closing on a mortgage | 1 | 1.4% |
| Getting the loan | 1 | 1.4% |
| Lost or stolen money order | 1 | 1.4% |
| Problem when making payments | 1 | 1.4% |
| Problem with the payoff process at the end of the loan | 1 | 1.4% |
| Struggling to pay your bill | 1 | 1.4% |
| Took or threatened to take negative or legal action | 1 | 1.4% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 60 | 84.5% |
| Closed with monetary relief | 9 | 12.7% |
| Closed with non-monetary relief | 2 | 2.8% |
States
| State | Complaints | Share |
|---|---|---|
| California | 41 | 57.7% |
| New York | 6 | 8.5% |
| Nevada | 5 | 7% |
| Pennsylvania | 3 | 4.2% |
| Tennessee | 3 | 4.2% |
| Texas | 3 | 4.2% |
| Florida | 2 | 2.8% |
| Washington | 2 | 2.8% |
| District of Columbia | 1 | 1.4% |
| Louisiana | 1 | 1.4% |
| Maine | 1 | 1.4% |
| Oklahoma | 1 | 1.4% |
| Virginia | 1 | 1.4% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 7, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| August 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 25, 2026 | Mortgage | Trouble during payment process | Closed with monetary relief | consumerfinance.gov |
| July 2, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with monetary relief | consumerfinance.gov |
| May 31, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with monetary relief | consumerfinance.gov |
| May 25, 2026 | Credit card | Other features, terms, or problems | Closed with monetary relief | consumerfinance.gov |
| May 5, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 19, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| March 29, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with monetary relief | consumerfinance.gov |
| March 18, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| February 24, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| February 21, 2026 | Credit card | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 23, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with monetary relief | consumerfinance.gov |
| January 14, 2026 | Mortgage | Trouble during payment process | Closed with monetary relief | consumerfinance.gov |
| January 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| December 26, 2025 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| December 13, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| December 3, 2025 | Mortgage | Trouble during payment process | Closed with monetary relief | consumerfinance.gov |
| November 24, 2025 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | consumerfinance.gov |
| November 18, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| November 12, 2025 | Credit card | Problem when making payments | Closed with explanation | consumerfinance.gov |
| September 4, 2025 | Credit card | Closing your account | Closed with explanation | consumerfinance.gov |
| July 30, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 2, 2025 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| April 30, 2025 | Credit card | Closing your account | Closed with explanation | consumerfinance.gov |
| April 25, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| April 14, 2025 | Credit card | Struggling to pay your bill | Closed with explanation | consumerfinance.gov |
| April 1, 2025 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| March 27, 2025 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| March 12, 2025 | Money transfer, virtual currency, or money service | Lost or stolen money order | Closed with explanation | consumerfinance.gov |
| February 17, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| February 6, 2025 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| January 22, 2025 | Credit card | Incorrect information on your report | Closed with monetary relief | consumerfinance.gov |
| January 3, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| December 31, 2024 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| December 27, 2024 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| December 12, 2024 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| December 3, 2024 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| November 19, 2024 | Mortgage | Closing on a mortgage | Closed with explanation | consumerfinance.gov |
| November 12, 2024 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| October 7, 2024 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 25, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 23, 2024 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| August 24, 2024 | Credit card | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 8, 2024 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 3, 2024 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Credit card complaints
- Every company with Mortgage complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Consumer complaints in California
- Consumer complaints in New York
- Consumer complaints in Nevada
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.