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Data / Consumer complaints / Carrington Mortgage Services, LLC

Carrington Mortgage Services, LLC: 2,437 CFPB consumer complaints in the last 3 years

Carrington Mortgage Services, LLC drew 2,437 consumer complaints in the CFPB database in the three years to November 6, 2026, and 7,565 since 2012. The largest group, 1,955, was about mortgage, and the most common issue was “Trouble during payment process” with 907. The company responded on time to 99.8% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as CARRINGTON MORTGAGE SERVICES, LLC.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 2,437Complaints, last 3 years
  • 7,565Complaints, all years
  • 99.8%Responded on time
  • 0.0%Closed with relief
  • 7Products
  • Oct 29, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 61,152
2025700
2024497
2023658
2022542
2021425
2020402
2019439
2018535
2017638
2016597
2015493
2014249
2013152
201286

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage1,95580.2%
Credit reporting or other personal consumer reports41316.9%
Debt collection572.3%
Debt or credit management70.3%
Credit card20.1%
Money transfer, virtual currency, or money service20.1%
Payday loan, title loan, personal loan, or advance loan10.1%

Issues

IssueComplaintsShare
Trouble during payment process90737.2%
Struggling to pay mortgage71429.3%
Incorrect information on your report36014.8%
Problem with a company's investigation into an existing problem1546.3%
Applying for a mortgage or refinancing an existing mortgage923.8%
Closing on a mortgage803.3%
Improper use of your report471.9%
Attempts to collect debt not owed210.9%
Took or threatened to take negative or legal action210.9%
Credit monitoring or identity theft protection services80.3%
False statements or representation70.3%
Unable to get your credit report or credit score60.2%
Written notification about debt50.2%
Communication tactics20.1%
Didn't provide services promised20.1%
Problem with customer service20.1%
Unauthorized withdrawals or charges20.1%
Charged upfront or unexpected fees10.1%
Electronic communications10.1%
Fraud or scam10.1%
Getting the loan10.1%
Lost or stolen money order10.1%
Other features, terms, or problems10.1%
Problem with a company's investigation into an existing issue10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation2,26592.9%
In progress1727.1%

States

StateComplaintsShare
Texas29312%
Florida27111.1%
California2269.3%
Georgia1385.7%
Illinois1094.5%
North Carolina1054.3%
New York913.7%
Louisiana843.4%
New Jersey833.4%
Maryland692.8%
Pennsylvania692.8%
Ohio582.4%
Alabama572.3%
Virginia572.3%
Michigan562.3%
Tennessee532.2%
Indiana502.1%
Massachusetts461.9%
South Carolina441.8%
Washington421.7%
Arizona371.5%
Missouri371.5%
Colorado351.4%
Connecticut331.4%
Nevada251%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 29, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 29, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 29, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 29, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 27, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 27, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 27, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 27, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 27, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 27, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 27, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 26, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 26, 2026MortgageProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 25, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 25, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 25, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 21, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.