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Data / Consumer complaints / Caliber Home Loans, Inc. / Mortgage

Caliber Home Loans, Inc.: 37 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Caliber Home Loans, Inc. drew 37 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 55.2% of its 67 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 97.3% of them, and 0.0% closed with monetary or other relief.

The request: Watch Caliber Home Loans, Inc.: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 37Complaints, last 3 years
  • 55.2%Share of the company's complaints
  • 97.3%Responded on time
  • 0.0%Closed with relief
  • Nov 23, 2024Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202600%
12 months to Nov 6, 202525.4%
12 months to Nov 6, 20243594.6%

Issues

IssueComplaintsShare
Trouble during payment process2259.5%
Incorrect information on your report513.5%
Closing on a mortgage410.8%
Struggling to pay mortgage410.8%
Applying for a mortgage or refinancing an existing mortgage25.4%

How the company responded

Company responseComplaintsShare
Closed with explanation37100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida924.3%
Louisiana410.8%
Texas38.1%
Washington38.1%
Georgia25.4%
Indiana25.4%
Massachusetts25.4%
New Jersey25.4%
Virginia25.4%
California12.7%
Delaware12.7%
Illinois12.7%
Michigan12.7%
Missouri12.7%
North Carolina12.7%
New York12.7%
Oregon12.7%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 23, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 8, 2024MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
November 2, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 9, 2024MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 20, 2024MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 16, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 1, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 1, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 4, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
April 4, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 18, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 9, 2024MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 5, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
February 27, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 26, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 26, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 25, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 16, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 13, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 2, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 31, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 26, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 26, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 22, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 22, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.