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Data / Consumer complaints / Better Mortgage, Inc.

Better Mortgage, Inc.: 105 CFPB consumer complaints in the last 3 years

Better Mortgage, Inc. drew 105 consumer complaints in the CFPB database in the three years to November 6, 2026, and 386 since 2016. The largest group, 98, was about mortgage, and the most common issue was “Applying for a mortgage or refinancing an existing mortgage” with 50. The company responded on time to 56.2% of the complaints, and 5.7% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 105Complaints, last 3 years
  • 386Complaints, all years
  • 56.2%Responded on time
  • 5.7%Closed with relief
  • 2Products
  • Oct 22, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 635
202536
202433
20237
202244
2021156
202061
20199
20183
20162

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage9893.3%
Credit reporting or other personal consumer reports76.7%

Issues

IssueComplaintsShare
Applying for a mortgage or refinancing an existing mortgage5047.6%
Closing on a mortgage3634.3%
Trouble during payment process98.6%
Improper use of your report87.6%
Incorrect information on your report11%
Problem with a company's investigation into an existing problem11%

How the company responded

Company responseComplaintsShare
Closed with explanation9792.4%
Closed with monetary relief54.8%
In progress21.9%
Closed with non-monetary relief11%

States

StateComplaintsShare
Florida1110.5%
Illinois1110.5%
California76.7%
New York76.7%
Texas76.7%
Connecticut65.7%
North Carolina54.8%
Massachusetts43.8%
Michigan43.8%
Pennsylvania43.8%
Colorado32.9%
Maryland32.9%
Ohio32.9%
Washington32.9%
Arizona21.9%
Georgia21.9%
Indiana21.9%
New Jersey21.9%
Nevada21.9%
Rhode Island21.9%
Tennessee21.9%
Virginia21.9%
Alabama11%
Kansas11%
Kentucky11%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 9, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 18, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
July 12, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 26, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
June 18, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 17, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
June 16, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 16, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
June 14, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
June 6, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
May 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
May 17, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 12, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 2, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
April 21, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 20, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
April 20, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 15, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
April 3, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 27, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 22, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 19, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 12, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 12, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 6, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 6, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
February 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
February 2, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
February 2, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
January 21, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
January 8, 2026MortgageImproper use of your reportClosed with explanationconsumerfinance.gov
January 7, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
December 23, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
December 17, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
December 11, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
December 9, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
November 26, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 25, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
November 23, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 23, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 14, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
November 13, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
November 12, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
November 3, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 28, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 22, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 17, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.