Data / Consumer complaints / B9, Inc.
B9, Inc.: 83 CFPB consumer complaints in the last 3 years
B9, Inc. drew 83 consumer complaints in the CFPB database in the three years to November 6, 2026, and 94 since 2022. The largest group, 54, was about checking or savings account, and the most common issue was “Managing an account” with 38. The company responded on time to 88.0% of the complaints, and 2.4% closed with monetary or other relief.
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- 83Complaints, last 3 years
- 94Complaints, all years
- 88.0%Responded on time
- 2.4%Closed with relief
- 6Products
- Oct 22, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 39 |
| 2025 | 29 |
| 2024 | 14 |
| 2023 | 9 |
| 2022 | 3 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 54 | 65.1% |
| Money transfer, virtual currency, or money service | 15 | 18.1% |
| Payday loan, title loan, personal loan, or advance loan | 6 | 7.2% |
| Prepaid card | 5 | 6% |
| Credit card | 2 | 2.4% |
| Credit reporting or other personal consumer reports | 1 | 1.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 38 | 45.8% |
| Problem with a lender or other company charging your account | 10 | 12% |
| Trouble accessing funds in your mobile or digital wallet | 5 | 6% |
| Unauthorized transactions or other transaction problem | 5 | 6% |
| Closing an account | 3 | 3.6% |
| Confusing or missing disclosures | 2 | 2.4% |
| Managing, opening, or closing your mobile wallet account | 2 | 2.4% |
| Problem caused by your funds being low | 2 | 2.4% |
| Problem getting a card or closing an account | 2 | 2.4% |
| Problem with a purchase or transfer | 2 | 2.4% |
| Unexpected or other fees | 2 | 2.4% |
| Fraud or scam | 1 | 1.2% |
| Incorrect information on your report | 1 | 1.2% |
| Issues with repayment | 1 | 1.2% |
| Other features, terms, or problems | 1 | 1.2% |
| Other transaction problem | 1 | 1.2% |
| Problem when making payments | 1 | 1.2% |
| Problem with a purchase shown on your statement | 1 | 1.2% |
| Problem with cash advance | 1 | 1.2% |
| Problem with fraud alerts or security freezes | 1 | 1.2% |
| Unexpected fees | 1 | 1.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 81 | 97.6% |
| Closed with monetary relief | 2 | 2.4% |
States
| State | Complaints | Share |
|---|---|---|
| California | 10 | 12% |
| Connecticut | 7 | 8.4% |
| Florida | 7 | 8.4% |
| Georgia | 5 | 6% |
| Pennsylvania | 5 | 6% |
| Texas | 5 | 6% |
| Minnesota | 4 | 4.8% |
| Ohio | 4 | 4.8% |
| Oregon | 4 | 4.8% |
| North Carolina | 3 | 3.6% |
| New York | 3 | 3.6% |
| Arizona | 2 | 2.4% |
| Michigan | 2 | 2.4% |
| New Jersey | 2 | 2.4% |
| Nevada | 2 | 2.4% |
| Tennessee | 2 | 2.4% |
| Utah | 2 | 2.4% |
| Alabama | 1 | 1.2% |
| Arkansas | 1 | 1.2% |
| Colorado | 1 | 1.2% |
| Delaware | 1 | 1.2% |
| Idaho | 1 | 1.2% |
| Louisiana | 1 | 1.2% |
| Missouri | 1 | 1.2% |
| Nebraska | 1 | 1.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 22, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 3, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| July 25, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| June 15, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 13, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| June 12, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 5, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 3, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 1, 2026 | Checking or savings account | Problem with fraud alerts or security freezes | Closed with explanation | consumerfinance.gov |
| May 1, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 30, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 25, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 22, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| April 17, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| April 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Unexpected fees | Closed with explanation | consumerfinance.gov |
| March 13, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| February 14, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| February 8, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 5, 2026 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| January 29, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| January 2, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 31, 2025 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| December 31, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 14, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| November 28, 2025 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| November 27, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 26, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| November 25, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 20, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 17, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| November 15, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| October 28, 2025 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Prepaid card complaints
- Consumer complaints in California
- Consumer complaints in Connecticut
- Consumer complaints in Florida
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.