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Data / Consumer complaints / Ascent Holding Co

Ascent Holding Co: 161 CFPB consumer complaints in the last 3 years

Ascent Holding Co drew 161 consumer complaints in the CFPB database in the three years to November 6, 2026, and 173 since 2019. The largest group, 106, was about student loan, and the most common issue was “Dealing with your lender or servicer” with 37. The company responded on time to 88.2% of the complaints, and 3.7% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every student loan companyGet student loan in California
  • 161Complaints, last 3 years
  • 173Complaints, all years
  • 88.2%Responded on time
  • 3.7%Closed with relief
  • 4Products
  • Oct 22, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 672
202562
202425
20236
20223
20213
20201
20191

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Student loan10665.8%
Credit reporting or other personal consumer reports3521.7%
Debt collection169.9%
Payday loan, title loan, personal loan, or advance loan42.5%

Issues

IssueComplaintsShare
Dealing with your lender or servicer3723%
Incorrect information on your report3421.1%
Getting a loan2213.7%
Struggling to repay your loan2113%
Problem with a company's investigation into an existing problem116.8%
Issue with income share agreement85%
Attempts to collect debt not owed74.3%
Improper use of your report63.7%
Took or threatened to take negative or legal action42.5%
False statements or representation31.9%
Issue where my lender is my school31.9%
Charged fees or interest you didn't expect10.6%
Communication tactics10.6%
Problem with the payoff process at the end of the loan10.6%
Struggling to pay your loan10.6%
Threatened to contact someone or share information improperly10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation14288.2%
Untimely response127.5%
Closed with non-monetary relief53.1%
Closed with monetary relief10.6%
In progress10.6%

States

StateComplaintsShare
California2515.5%
Texas2113%
Florida148.7%
New York148.7%
Pennsylvania95.6%
Georgia74.3%
Ohio74.3%
Illinois53.1%
Arizona42.5%
Massachusetts42.5%
New Jersey42.5%
Tennessee42.5%
Washington42.5%
Alabama31.9%
Colorado31.9%
Hawaii31.9%
Maryland31.9%
North Carolina31.9%
Virginia31.9%
Arkansas21.2%
Michigan21.2%
South Carolina21.2%
Connecticut10.6%
Indiana10.6%
Kentucky10.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 14, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 8, 2026Student loanProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
September 16, 2026Student loanIncorrect information on your reportUntimely responseconsumerfinance.gov
September 11, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 10, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
September 9, 2026Student loanImproper use of your reportUntimely responseconsumerfinance.gov
August 25, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
August 25, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
August 18, 2026Student loanDealing with your lender or servicerClosed with non-monetary reliefconsumerfinance.gov
August 17, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
August 10, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
August 9, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
August 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
August 7, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
August 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
July 29, 2026Student loanGetting a loanUntimely responseconsumerfinance.gov
July 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
July 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 19, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
July 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 16, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
June 30, 2026Debt collectionAttempts to collect debt not owedClosed with monetary reliefconsumerfinance.gov
June 19, 2026Student loanIssue with income share agreementClosed with explanationconsumerfinance.gov
June 10, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 7, 2026Student loanIssue with income share agreementClosed with explanationconsumerfinance.gov
June 5, 2026Student loanIssue with income share agreementClosed with explanationconsumerfinance.gov
June 4, 2026Student loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 4, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
June 2, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 1, 2026Student loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
May 20, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
May 18, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
May 9, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
May 8, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
May 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 5, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
May 1, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 25, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
April 24, 2026Debt collectionFalse statements or representationClosed with non-monetary reliefconsumerfinance.gov
April 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
April 21, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
April 20, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
April 13, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
April 12, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 10, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
April 9, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
April 8, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
March 31, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
March 29, 2026Student loanGetting a loanClosed with non-monetary reliefconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.