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Data / Consumer complaints / American First Finance, Inc. / Payday loan, title loan, personal loan, or advance loan

American First Finance, Inc.: 147 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

American First Finance, Inc. drew 147 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 22.9% of its 642 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 100.0% of them, and 55.8% closed with monetary or other relief.

The request: Watch American First Finance, Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 147Complaints, last 3 years
  • 22.9%Share of the company's complaints
  • 100.0%Responded on time
  • 55.8%Closed with relief
  • Oct 15, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20266745.6%
12 months to Nov 6, 20254631.3%
12 months to Nov 6, 20243423.1%

Issues

IssueComplaintsShare
Charged fees or interest you didn't expect7349.7%
Problem when making payments1812.2%
Problem with the payoff process at the end of the loan1711.6%
Incorrect information on your report96.1%
Getting the loan85.4%
Problem with additional add-on products or services64.1%
Struggling to pay your loan53.4%
Getting a line of credit32%
Can't contact lender or servicer10.7%
Confusing or missing disclosures10.7%
Credit monitoring or identity theft protection services10.7%
Improper use of your report10.7%
Loan payment wasn't credited to your account10.7%
Problem with a company's investigation into an existing problem10.7%
Problem with fraud alerts or security freezes10.7%
Unexpected fees10.7%

How the company responded

Company responseComplaintsShare
Closed with explanation6544.2%
Closed with non-monetary relief4228.6%
Closed with monetary relief4027.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas2013.6%
Florida1912.9%
Pennsylvania1510.2%
Arizona117.5%
Georgia106.8%
Nevada106.8%
California74.8%
New York64.1%
South Carolina53.4%
Virginia53.4%
Illinois42.7%
Ohio42.7%
Washington42.7%
Indiana32%
New Jersey32%
Wisconsin32%
Alabama21.4%
Arkansas21.4%
Colorado21.4%
Missouri21.4%
District of Columbia10.7%
Kansas10.7%
Louisiana10.7%
Maryland10.7%
Michigan10.7%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 15, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 8, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with non-monetary reliefconsumerfinance.gov
October 3, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 30, 2026Payday loan, title loan, personal loan, or advance loanProblem with fraud alerts or security freezesClosed with monetary reliefconsumerfinance.gov
September 25, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with monetary reliefconsumerfinance.gov
September 21, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with monetary reliefconsumerfinance.gov
September 21, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with monetary reliefconsumerfinance.gov
September 16, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 15, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with monetary reliefconsumerfinance.gov
September 10, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
August 27, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
August 22, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
August 10, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
August 5, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with monetary reliefconsumerfinance.gov
August 4, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
July 17, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
July 14, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
July 10, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
June 29, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerClosed with monetary reliefconsumerfinance.gov
June 27, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with monetary reliefconsumerfinance.gov
June 26, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with monetary reliefconsumerfinance.gov
June 25, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
June 24, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with monetary reliefconsumerfinance.gov
June 12, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.