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Data / Consumer complaints / Aes/Pheaa / Student loan

Aes/Pheaa: 643 CFPB complaints about student loan, last 3 years

Aes/Pheaa drew 643 consumer complaints about student loan in the CFPB database in the three years to November 6, 2026, 66.2% of its 971 complaints in that time. The most common issue was “Dealing with your lender or servicer”. The company responded on time to 100.0% of them, and 10.3% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet student loan in Pennsylvania
  • 643Complaints, last 3 years
  • 66.2%Share of the company's complaints
  • 100.0%Responded on time
  • 10.3%Closed with relief
  • Nov 2, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202620632%
12 months to Nov 6, 202519930.9%
12 months to Nov 6, 202423837%

Issues

IssueComplaintsShare
Dealing with your lender or servicer37558.3%
Struggling to repay your loan15223.6%
Incorrect information on your report426.5%
Getting a loan314.8%
Problem with a company's investigation into an existing problem152.3%
Issue with income share agreement132%
Improper use of your report101.6%
Credit monitoring or identity theft protection services30.5%
Issue where my lender is my school10.2%
Problem with fraud alerts or security freezes10.2%

How the company responded

Company responseComplaintsShare
Closed with explanation57289%
Closed with non-monetary relief578.9%
Closed with monetary relief91.4%
In progress50.8%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Pennsylvania7311.4%
California507.8%
Texas507.8%
Florida446.8%
Illinois406.2%
Georgia304.7%
New York274.2%
New Jersey243.7%
Maryland223.4%
Ohio203.1%
Virginia172.6%
Louisiana162.5%
North Carolina152.3%
Michigan142.2%
Wisconsin142.2%
Tennessee132%
Arizona111.7%
Colorado111.7%
Nevada111.7%
Delaware101.6%
Washington101.6%
Indiana91.4%
Massachusetts91.4%
Connecticut81.2%
Hawaii71.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Student loanStruggling to repay your loanClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 24, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 22, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 21, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 16, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 14, 2026Student loanDealing with your lender or servicerClosed with monetary reliefconsumerfinance.gov
October 13, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 12, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 12, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 9, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 9, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 9, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 7, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 6, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 6, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 29, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
September 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 24, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
September 18, 2026Student loanProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
September 16, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
September 16, 2026Student loanDealing with your lender or servicerClosed with non-monetary reliefconsumerfinance.gov
September 14, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
September 13, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 12, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.