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Data / Consumer complaints / Aes/Pheaa

Aes/Pheaa: 971 CFPB consumer complaints in the last 3 years

Aes/Pheaa drew 971 consumer complaints in the CFPB database in the three years to November 6, 2026, and 16,592 since 2012. The largest group, 643, was about student loan, and the most common issue was “Dealing with your lender or servicer” with 375. The company responded on time to 100.0% of the complaints, and 10.4% closed with monetary or other relief. The CFPB records the company as AES/PHEAA.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every student loan companyGet student loan in Pennsylvania
  • 971Complaints, last 3 years
  • 16,592Complaints, all years
  • 100.0%Responded on time
  • 10.4%Closed with relief
  • 6Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6267
2025312
2024345
2023448
20221,894
20211,745
20201,565
20192,205
20182,267
20172,369
20161,528
2015533
2014449
2013320
2012345

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Student loan64366.2%
Credit reporting or other personal consumer reports24325%
Debt collection798.1%
Checking or savings account20.2%
Credit card20.2%
Debt or credit management20.2%

Issues

IssueComplaintsShare
Dealing with your lender or servicer37538.6%
Incorrect information on your report17618.1%
Struggling to repay your loan15215.7%
Improper use of your report808.2%
Problem with a company's investigation into an existing problem484.9%
Attempts to collect debt not owed323.3%
Getting a loan313.2%
Took or threatened to take negative or legal action212.2%
Issue with income share agreement131.3%
Written notification about debt131.3%
Credit monitoring or identity theft protection services90.9%
False statements or representation90.9%
Communication tactics20.2%
Problem with a lender or other company charging your account20.2%
Threatened to contact someone or share information improperly20.2%
Charged upfront or unexpected fees10.1%
Confusing or misleading advertising or marketing10.1%
Fees or interest10.1%
Issue where my lender is my school10.1%
Problem with fraud alerts or security freezes10.1%
Unable to get your credit report or credit score10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation86589.1%
Closed with non-monetary relief919.4%
Closed with monetary relief101%
In progress50.5%

States

StateComplaintsShare
Pennsylvania12212.6%
Texas868.9%
Florida777.9%
California676.9%
Georgia606.2%
Illinois525.4%
Maryland394%
New York383.9%
New Jersey373.8%
Ohio333.4%
North Carolina293%
Virginia272.8%
Michigan232.4%
Louisiana192%
Tennessee192%
Arizona171.8%
Indiana161.6%
Wisconsin161.6%
Nevada151.5%
Colorado141.4%
Delaware141.4%
Alabama131.3%
Mississippi111.1%
Massachusetts101%
Washington101%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Student loanStruggling to repay your loanClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 24, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 22, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 21, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 17, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 16, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 16, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 14, 2026Student loanDealing with your lender or servicerClosed with monetary reliefconsumerfinance.gov
October 14, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 13, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 12, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 12, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 9, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 9, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 9, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 7, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 6, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 6, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionWritten notification about debtClosed with non-monetary reliefconsumerfinance.gov
October 1, 2026Debt collectionWritten notification about debtClosed with non-monetary reliefconsumerfinance.gov
September 29, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
September 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 24, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
September 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
September 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 18, 2026Student loanProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
September 17, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 16, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
September 16, 2026Student loanDealing with your lender or servicerClosed with non-monetary reliefconsumerfinance.gov
September 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
September 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
September 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
September 14, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
September 13, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 12, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
September 11, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 10, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 8, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
September 7, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 3, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
September 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 2, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
September 1, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 31, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 28, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
August 28, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
August 26, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.