Data / Consumer complaints / Activehours
Activehours: 166 CFPB consumer complaints in the last 3 years
Activehours drew 166 consumer complaints in the CFPB database in the three years to November 6, 2026, and 294 since 2017. The largest group, 111, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Issues with repayment” with 23. The company responded on time to 99.4% of the complaints, and 12.7% closed with monetary or other relief.
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- 166Complaints, last 3 years
- 294Complaints, all years
- 99.4%Responded on time
- 12.7%Closed with relief
- 7Products
- Oct 24, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 68 |
| 2025 | 78 |
| 2024 | 19 |
| 2023 | 18 |
| 2022 | 13 |
| 2021 | 13 |
| 2020 | 44 |
| 2019 | 6 |
| 2018 | 4 |
| 2017 | 31 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 111 | 66.9% |
| Money transfer, virtual currency, or money service | 23 | 13.9% |
| Checking or savings account | 18 | 10.8% |
| Debt collection | 6 | 3.6% |
| Credit reporting or other personal consumer reports | 4 | 2.4% |
| Credit card | 3 | 1.8% |
| Prepaid card | 1 | 0.6% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Issues with repayment | 23 | 13.9% |
| Can't stop withdrawals from your bank account | 19 | 11.4% |
| Confusing or missing disclosures | 16 | 9.6% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 16 | 9.6% |
| Managing an account | 14 | 8.4% |
| Charged fees or interest you didn't expect | 9 | 5.4% |
| Confusing or misleading advertising or marketing | 5 | 3% |
| Problems receiving the advance | 5 | 3% |
| Received a loan you didn't apply for | 5 | 3% |
| Fraud or scam | 4 | 2.4% |
| Problem with a lender or other company charging your account | 4 | 2.4% |
| Unexpected fees | 4 | 2.4% |
| Can't contact lender or servicer | 3 | 1.8% |
| Loan payment wasn't credited to your account | 3 | 1.8% |
| Problem with the payoff process at the end of the loan | 3 | 1.8% |
| Unexpected or other fees | 3 | 1.8% |
| Was approved for a loan, but didn't receive the money | 3 | 1.8% |
| Improper use of your report | 2 | 1.2% |
| Incorrect information on your report | 2 | 1.2% |
| Money was not available when promised | 2 | 1.2% |
| Other transaction problem | 2 | 1.2% |
| Problem with a purchase shown on your statement | 2 | 1.2% |
| Struggling to pay your loan | 2 | 1.2% |
| Took or threatened to take negative or legal action | 2 | 1.2% |
| Unauthorized transactions or other transaction problem | 2 | 1.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 145 | 87.3% |
| Closed with monetary relief | 21 | 12.7% |
States
| State | Complaints | Share |
|---|---|---|
| California | 15 | 9% |
| New York | 15 | 9% |
| Texas | 13 | 7.8% |
| Illinois | 10 | 6% |
| Florida | 9 | 5.4% |
| Maryland | 9 | 5.4% |
| Georgia | 8 | 4.8% |
| North Carolina | 8 | 4.8% |
| Kentucky | 7 | 4.2% |
| Arizona | 5 | 3% |
| Missouri | 5 | 3% |
| Ohio | 5 | 3% |
| Pennsylvania | 5 | 3% |
| Tennessee | 5 | 3% |
| Wisconsin | 4 | 2.4% |
| Arkansas | 3 | 1.8% |
| Indiana | 3 | 1.8% |
| Michigan | 3 | 1.8% |
| South Carolina | 3 | 1.8% |
| Washington | 3 | 1.8% |
| Colorado | 2 | 1.2% |
| Idaho | 2 | 1.2% |
| Louisiana | 2 | 1.2% |
| Massachusetts | 2 | 1.2% |
| Minnesota | 2 | 1.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| October 11, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| September 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with cash advance | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| September 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| September 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| August 22, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| August 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| August 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| August 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| August 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| July 29, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| July 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| July 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Money was taken from your bank account on the wrong day or for the wrong amount | Closed with explanation | consumerfinance.gov |
| July 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| July 7, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| July 2, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Money was taken from your bank account on the wrong day or for the wrong amount | Closed with explanation | consumerfinance.gov |
| June 27, 2026 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| June 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Money was taken from your bank account on the wrong day or for the wrong amount | Closed with explanation | consumerfinance.gov |
| June 10, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| June 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| May 6, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| April 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| April 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| April 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| April 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| April 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| April 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with monetary relief | consumerfinance.gov |
| April 17, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with monetary relief | consumerfinance.gov |
| April 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| April 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| March 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Unexpected fees | Closed with explanation | consumerfinance.gov |
| March 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| March 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Money was taken from your bank account on the wrong day or for the wrong amount | Closed with explanation | consumerfinance.gov |
| March 16, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| February 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Every company with Checking or savings account complaints
- Every company with Debt collection complaints
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- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.