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Data / Consumer complaints / Wells Fargo & Company / Prepaid card

Wells Fargo & Company: 43 CFPB complaints about prepaid card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Wells Fargo & Company drew 43 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 0.1% of its 56,149 complaints in that time. The most common issue was “Problem with a purchase or transfer”. The company responded on time to 100.0% of them, and 9.3% closed with monetary or other relief.

The request: Watch Wells Fargo & Company: each new CFPB complaint about prepaid card by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 43Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 9.3%Closed with relief
  • Aug 24, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261125.6%
12 months to Nov 6, 2025818.6%
12 months to Nov 6, 20242455.8%

Issues

IssueComplaintsShare
Problem with a purchase or transfer1432.6%
Trouble using the card1125.6%
Problem getting a card or closing an account920.9%
Unexpected or other fees511.6%
Problem with overdraft37%
Advertising12.3%

How the company responded

Company responseComplaintsShare
Closed with explanation3990.7%
Closed with monetary relief49.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1637.2%
New Jersey49.3%
Georgia37%
Virginia37%
North Carolina24.7%
New York24.7%
Washington24.7%
Arizona12.3%
Iowa12.3%
Michigan12.3%
Minnesota12.3%
North Dakota12.3%
Oklahoma12.3%
Oregon12.3%
Pennsylvania12.3%
South Carolina12.3%
South Dakota12.3%
Texas12.3%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
August 24, 2026Prepaid cardProblem with a purchase or transferClosed with monetary reliefconsumerfinance.gov
August 12, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
July 22, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
July 20, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
July 2, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
June 4, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
May 6, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
February 14, 2026Prepaid cardProblem with overdraftClosed with explanationconsumerfinance.gov
January 20, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
January 19, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
December 3, 2025Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
September 2, 2025Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
May 31, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
May 15, 2025Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
April 30, 2025Prepaid cardProblem with overdraftClosed with monetary reliefconsumerfinance.gov
April 16, 2025Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
February 26, 2025Prepaid cardProblem with a purchase or transferClosed with monetary reliefconsumerfinance.gov
January 14, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
December 20, 2024Prepaid cardAdvertisingClosed with explanationconsumerfinance.gov
October 28, 2024Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 23, 2024Prepaid cardTrouble using the cardClosed with monetary reliefconsumerfinance.gov
October 10, 2024Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 28, 2024Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 18, 2024Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
August 23, 2024Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.