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Data / Consumer complaints / Vanderbilt Mortgage & Finance, Inc

Vanderbilt Mortgage & Finance, Inc: 299 CFPB consumer complaints in the last 3 years

Vanderbilt Mortgage & Finance, Inc drew 299 consumer complaints in the CFPB database in the three years to November 6, 2026, and 856 since 2012. The largest group, 226, was about mortgage, and the most common issue was “Struggling to pay mortgage” with 108. The company responded on time to 99.0% of the complaints, and 1.0% closed with monetary or other relief. The CFPB records the company as VANDERBILT MORTGAGE & FINANCE, INC.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in Texas
  • 299Complaints, last 3 years
  • 856Complaints, all years
  • 99.0%Responded on time
  • 1.0%Closed with relief
  • 5Products
  • Nov 1, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6111
2025124
202458
202335
202245
202143
202043
201947
201837
201750
201659
201560
201454
201342
201248

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage22675.6%
Credit reporting or other personal consumer reports5719.1%
Debt collection124%
Debt or credit management31%
Payday loan, title loan, personal loan, or advance loan10.3%

Issues

IssueComplaintsShare
Struggling to pay mortgage10836.1%
Trouble during payment process7625.4%
Incorrect information on your report3712.4%
Improper use of your report206.7%
Problem with a company's investigation into an existing problem196.4%
Closing on a mortgage124%
Applying for a mortgage or refinancing an existing mortgage103.3%
Attempts to collect debt not owed62%
Took or threatened to take negative or legal action41.3%
Charged upfront or unexpected fees10.3%
Communication tactics10.3%
Confusing or missing disclosures10.3%
Problem with fraud alerts or security freezes10.3%
Unable to get your credit report or credit score10.3%
Unauthorized withdrawals or charges10.3%
Written notification about debt10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation28695.7%
In progress103.3%
Closed with non-monetary relief20.7%
Closed with monetary relief10.3%

States

StateComplaintsShare
Texas4414.7%
South Carolina3812.7%
Alabama3511.7%
North Carolina289.4%
Tennessee217%
Louisiana196.4%
Georgia175.7%
Mississippi165.4%
Arkansas113.7%
Virginia103.3%
Florida93%
West Virginia82.7%
Kentucky72.3%
New Mexico41.3%
Oklahoma41.3%
Arizona31%
Indiana31%
Nevada31%
Washington31%
California20.7%
Colorado20.7%
Illinois20.7%
Michigan20.7%
Ohio20.7%
Connecticut10.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 1, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 7, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
September 26, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
September 24, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
September 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 19, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 17, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 16, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 12, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
September 9, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 9, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 8, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
September 3, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 30, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 20, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 17, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 14, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
August 14, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
August 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 10, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 8, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 4, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 22, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 18, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 16, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 14, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
July 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 8, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 24, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 20, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 16, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 11, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 10, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.