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Data / Consumer complaints / The Outsource Group, Inc

The Outsource Group, Inc: 317 CFPB consumer complaints in the last 3 years

The Outsource Group, Inc drew 317 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,364 since 2018. The largest group, 306, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 130. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 317Complaints, last 3 years
  • 1,364Complaints, all years
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • 5Products
  • Oct 28, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6102
2025118
202487
202392
2022177
2021185
2020140
2019243
2018220

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection30696.5%
Credit reporting or other personal consumer reports72.2%
Debt or credit management20.6%
Checking or savings account10.3%
Credit card10.3%

Issues

IssueComplaintsShare
Attempts to collect debt not owed13041%
Written notification about debt6420.2%
Communication tactics6219.6%
False statements or representation3812%
Took or threatened to take negative or legal action61.9%
Electronic communications30.9%
Threatened to contact someone or share information improperly30.9%
Credit monitoring or identity theft protection services20.6%
Improper use of your report20.6%
Incorrect information on your report20.6%
Problem with customer service20.6%
Opening an account10.3%
Other features, terms, or problems10.3%
Problem with a company's investigation into an existing problem10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation31699.7%
In progress10.3%

States

StateComplaintsShare
Florida9931.2%
Texas8225.9%
Tennessee175.4%
Virginia154.7%
Georgia113.5%
North Carolina113.5%
South Carolina113.5%
Kansas82.5%
Missouri82.5%
Utah72.2%
California61.9%
Colorado51.6%
New Hampshire51.6%
Alabama30.9%
Arizona30.9%
New Jersey30.9%
Kentucky20.6%
Maine20.6%
New Mexico20.6%
Nevada20.6%
New York20.6%
West Virginia20.6%
Delaware10.3%
Idaho10.3%
Illinois10.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 28, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 19, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 17, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 7, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 3, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 2, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 2, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 29, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 21, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 16, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 9, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 9, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 8, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 5, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 4, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 3, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 2, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 31, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 29, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 25, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 18, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 12, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 11, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 10, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 8, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 31, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
July 23, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 15, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 10, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 8, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 6, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
July 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 1, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 28, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
June 17, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 16, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.