Data / Consumer complaints / Thaxton Investment Corporation / Payday loan, title loan, personal loan, or advance loan
Thaxton Investment Corporation: 147 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Thaxton Investment Corporation drew 147 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 15.3% of its 958 complaints in that time. The most common issue was “Struggling to pay your loan”. The company responded on time to 100.0% of them, and 14.3% closed with monetary or other relief.
The request: Watch Thaxton Investment Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 147Complaints, last 3 years
- 15.3%Share of the company's complaints
- 100.0%Responded on time
- 14.3%Closed with relief
- Oct 21, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 51 | 34.7% |
| 12 months to Nov 6, 2025 | 47 | 32% |
| 12 months to Nov 6, 2024 | 49 | 33.3% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Struggling to pay your loan | 28 | 19% |
| Charged fees or interest you didn't expect | 20 | 13.6% |
| Incorrect information on your report | 20 | 13.6% |
| Problem when making payments | 19 | 12.9% |
| Problem with the payoff process at the end of the loan | 16 | 10.9% |
| Problem with additional add-on products or services | 11 | 7.5% |
| Getting the loan | 10 | 6.8% |
| Problem with a company's investigation into an existing problem | 8 | 5.4% |
| Improper use of your report | 5 | 3.4% |
| Received a loan you didn't apply for | 4 | 2.7% |
| Credit monitoring or identity theft protection services | 2 | 1.4% |
| Getting a line of credit | 2 | 1.4% |
| Confusing or missing disclosures | 1 | 0.7% |
| Vehicle was damaged or destroyed the vehicle | 1 | 0.7% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 126 | 85.7% |
| Closed with non-monetary relief | 20 | 13.6% |
| Closed with monetary relief | 1 | 0.7% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Georgia | 26 | 17.7% |
| Texas | 22 | 15% |
| Illinois | 19 | 12.9% |
| South Carolina | 19 | 12.9% |
| Tennessee | 14 | 9.5% |
| Alabama | 9 | 6.1% |
| Wisconsin | 9 | 6.1% |
| Louisiana | 8 | 5.4% |
| Indiana | 6 | 4.1% |
| Missouri | 5 | 3.4% |
| Kentucky | 4 | 2.7% |
| Mississippi | 3 | 2% |
| Florida | 2 | 1.4% |
| Utah | 1 | 0.7% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| October 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| September 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with non-monetary relief | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with non-monetary relief | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| July 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| May 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| May 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| April 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| April 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| April 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Thaxton Investment Corporation complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.