Data / Consumer complaints / Sunrise Credit Services, Inc

Sunrise Credit Services, Inc: 5,471 CFPB consumer complaints in the last 3 years

Name: CFPB consumer complaints against Sunrise Credit Services, Inc
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

Sunrise Credit Services, Inc drew 5,471 consumer complaints in the CFPB database in the three years to November 6, 2026, and 7,378 since 2013. The largest group, 4,420, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 2,215. The company responded on time to 99.9% of the complaints, and 0.1% closed with monetary or other relief. The CFPB records the company as SUNRISE CREDIT SERVICES, INC.

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5,471Complaints, last 3 years
7,378Complaints, all years
99.9%Responded on time
0.1%Closed with relief
8Products
Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

Year	Complaints
2026, to Nov 6	2,281
2025	1,915
2024	1,195
2023	489
2022	359
2021	300
2020	219
2019	146
2018	149
2017	115
2016	84
2015	61
2014	50
2013	15

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Product	Complaints	Share
Debt collection	4,420	80.8%
Credit reporting or other personal consumer reports	1,009	18.4%
Credit card	16	0.3%
Debt or credit management	15	0.3%
Payday loan, title loan, personal loan, or advance loan	5	0.1%
Student loan	3	0.1%
Checking or savings account	2	0.1%
Vehicle loan or lease	1	0.1%

Issues

Issue	Complaints	Share
Attempts to collect debt not owed	2,215	40.5%
Written notification about debt	768	14%
Took or threatened to take negative or legal action	614	11.2%
Incorrect information on your report	546	10%
False statements or representation	512	9.4%
Improper use of your report	277	5.1%
Communication tactics	192	3.5%
Problem with a company's investigation into an existing problem	183	3.3%
Electronic communications	96	1.8%
Threatened to contact someone or share information improperly	23	0.4%
Getting a credit card	7	0.1%
Credit monitoring or identity theft protection services	5	0.1%
Problem with customer service	5	0.1%
Confusing or misleading advertising or marketing	3	0.1%
Didn't provide services promised	3	0.1%
Problem with a company's investigation into an existing issue	3	0.1%
Problem with fraud alerts or security freezes	3	0.1%
Charged fees or interest you didn't expect	2	0.1%
Dealing with your lender or servicer	2	0.1%
Problem with a purchase shown on your statement	2	0.1%
Unauthorized withdrawals or charges	2	0.1%
Charged upfront or unexpected fees	1	0.1%
Closing an account	1	0.1%
Confusing or missing disclosures	1	0.1%
Fees or interest	1	0.1%

How the company responded

Company response	Complaints	Share
Closed with explanation	5,469	99.9%
Closed with monetary relief	2	0.1%

States

State	Complaints	Share
Texas	844	15.4%
Florida	583	10.7%
Georgia	399	7.3%
California	378	6.9%
Pennsylvania	305	5.6%
New York	259	4.7%
North Carolina	254	4.6%
Illinois	243	4.4%
New Jersey	170	3.1%
Maryland	153	2.8%
Ohio	150	2.7%
South Carolina	146	2.7%
Louisiana	144	2.6%
Alabama	141	2.6%
Michigan	140	2.6%
Mississippi	118	2.2%
Virginia	104	1.9%
Missouri	89	1.6%
Massachusetts	80	1.5%
Arizona	79	1.4%
Tennessee	74	1.4%
Washington	69	1.3%
Indiana	61	1.1%
Wisconsin	55	1%
Colorado	46	0.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Product	Issue	Company response	Source
November 4, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
November 4, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
November 3, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
November 3, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
November 3, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 3, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
November 3, 2026	Debt collection	False statements or representation	Closed with explanation	consumerfinance.gov
November 3, 2026	Debt collection	Communication tactics	Closed with explanation	consumerfinance.gov
November 3, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
November 3, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
November 2, 2026	Debt collection	False statements or representation	Closed with explanation	consumerfinance.gov
November 2, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
November 2, 2026	Debt collection	False statements or representation	Closed with explanation	consumerfinance.gov
November 2, 2026	Debt collection	Communication tactics	Closed with explanation	consumerfinance.gov
November 2, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
November 2, 2026	Debt collection	False statements or representation	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 1, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
November 1, 2026	Debt collection	False statements or representation	Closed with explanation	consumerfinance.gov
October 31, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 31, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 31, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 30, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 30, 2026	Debt collection	False statements or representation	Closed with explanation	consumerfinance.gov
October 30, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 30, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 29, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 29, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 29, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 29, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 29, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 29, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 28, 2026	Debt collection	False statements or representation	Closed with explanation	consumerfinance.gov
October 28, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 28, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 28, 2026	Debt collection	Communication tactics	Closed with explanation	consumerfinance.gov
October 28, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 28, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 28, 2026	Debt collection	False statements or representation	Closed with explanation	consumerfinance.gov
October 27, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 27, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 27, 2026	Debt collection	Communication tactics	Closed with explanation	consumerfinance.gov
October 27, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 26, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 26, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 26, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 26, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 26, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 26, 2026	Debt collection	False statements or representation	Closed with explanation	consumerfinance.gov
October 25, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.