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Data / Consumer complaints / SoFi Technologies, Inc. / Mortgage

SoFi Technologies, Inc.: 109 CFPB complaints about mortgage, last 3 years

SoFi Technologies, Inc. drew 109 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 1.4% of its 7,727 complaints in that time. The most common issue was “Applying for a mortgage or refinancing an existing mortgage”. The company responded on time to 100.0% of them, and 11.9% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 109Complaints, last 3 years
  • 1.4%Share of the company's complaints
  • 100.0%Responded on time
  • 11.9%Closed with relief
  • Sep 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264844%
12 months to Nov 6, 20254036.7%
12 months to Nov 6, 20242119.3%

Issues

IssueComplaintsShare
Applying for a mortgage or refinancing an existing mortgage4339.4%
Trouble during payment process4137.6%
Closing on a mortgage1110.1%
Struggling to pay mortgage76.4%
Incorrect information on your report43.7%
Improper use of your report21.8%
Problem with a company's investigation into an existing problem10.9%

How the company responded

Company responseComplaintsShare
Closed with explanation9486.2%
Closed with monetary relief98.3%
Closed with non-monetary relief43.7%
In progress21.8%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1614.7%
Texas1614.7%
Florida65.5%
Indiana65.5%
Maryland54.6%
North Carolina54.6%
Pennsylvania54.6%
Illinois43.7%
Kansas43.7%
Ohio43.7%
Colorado32.8%
Massachusetts32.8%
New Jersey32.8%
Oklahoma32.8%
Washington32.8%
Alabama21.8%
New York21.8%
Oregon21.8%
Tennessee21.8%
Utah21.8%
Wisconsin21.8%
Georgia10.9%
Idaho10.9%
Kentucky10.9%
Louisiana10.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
September 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
September 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
September 10, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 9, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 21, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 5, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
July 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 8, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
June 19, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 17, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
June 13, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
June 11, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 30, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 26, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with monetary reliefconsumerfinance.gov
May 23, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 21, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 8, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
April 14, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
April 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 19, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 17, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 14, 2026MortgageImproper use of your reportClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.