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Data / Consumer complaints / Phoenix Financial Services LLC

Phoenix Financial Services LLC: 170 CFPB consumer complaints in the last 3 years

Phoenix Financial Services LLC drew 170 consumer complaints in the CFPB database in the three years to November 6, 2026, and 2,913 since 2014. The largest group, 155, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 82. The company responded on time to 100.0% of the complaints, and 52.9% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in California
  • 170Complaints, last 3 years
  • 2,913Complaints, all years
  • 100.0%Responded on time
  • 52.9%Closed with relief
  • 2Products
  • Mar 10, 2025Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
20257
2024149
2023362
2022240
2021701
2020486
2019353
2018271
2017224
201679
201533
20148

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection15591.2%
Credit reporting or other personal consumer reports158.8%

Issues

IssueComplaintsShare
Attempts to collect debt not owed8248.2%
Written notification about debt3218.8%
Communication tactics1911.2%
Took or threatened to take negative or legal action137.6%
False statements or representation74.1%
Improper use of your report74.1%
Incorrect information on your report52.9%
Problem with a company's investigation into an existing problem31.8%
Electronic communications10.6%
Threatened to contact someone or share information improperly10.6%

How the company responded

Company responseComplaintsShare
Closed with non-monetary relief8952.4%
Closed with explanation8047.1%
Closed with monetary relief10.6%

States

StateComplaintsShare
California2514.7%
Texas2414.1%
Illinois127.1%
New Jersey95.3%
New York95.3%
Ohio95.3%
Oklahoma95.3%
Florida84.7%
Arizona63.5%
Michigan63.5%
Virginia52.9%
Tennessee42.4%
Washington42.4%
Connecticut31.8%
Georgia31.8%
South Carolina31.8%
Arkansas21.2%
Kansas21.2%
Kentucky21.2%
Massachusetts21.2%
Maryland21.2%
Missouri21.2%
North Carolina21.2%
New Mexico21.2%
Alabama10.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
March 10, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 6, 2025Debt collectionAttempts to collect debt not owedClosed with monetary reliefconsumerfinance.gov
March 3, 2025Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
February 10, 2025Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
January 29, 2025Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 18, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
January 4, 2025Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
December 3, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
November 12, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
November 8, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 1, 2024Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 28, 2024Debt collectionCommunication tacticsClosed with non-monetary reliefconsumerfinance.gov
October 24, 2024Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 23, 2024Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 22, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 21, 2024Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 18, 2024Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 18, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 17, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 17, 2024Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 15, 2024Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 15, 2024Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 8, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 8, 2024Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 2, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 1, 2024Debt collectionFalse statements or representationClosed with non-monetary reliefconsumerfinance.gov
September 30, 2024Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 28, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
September 25, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 25, 2024Debt collectionCommunication tacticsClosed with non-monetary reliefconsumerfinance.gov
September 23, 2024Debt collectionWritten notification about debtClosed with non-monetary reliefconsumerfinance.gov
September 22, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 22, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
September 19, 2024Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 18, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
September 17, 2024Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 16, 2024Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 16, 2024Debt collectionWritten notification about debtClosed with non-monetary reliefconsumerfinance.gov
September 13, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 13, 2024Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
September 12, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
September 12, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 12, 2024Debt collectionTook or threatened to take negative or legal actionClosed with non-monetary reliefconsumerfinance.gov
September 11, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 11, 2024Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 6, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 4, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
September 4, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
September 1, 2024Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
August 26, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.