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Data / Consumer complaints / Key 2 Recovery, Inc.

Key 2 Recovery, Inc.: 200 CFPB consumer complaints in the last 3 years

Key 2 Recovery, Inc. drew 200 consumer complaints in the CFPB database in the three years to November 6, 2026, and 385 since 2014. The largest group, 150, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 62. The company responded on time to 96.5% of the complaints, and 6.5% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in Kentucky
  • 200Complaints, last 3 years
  • 385Complaints, all years
  • 96.5%Responded on time
  • 6.5%Closed with relief
  • 3Products
  • Oct 28, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 681
202570
202438
202334
202221
202144
202010
201915
201824
201714
201611
201513
201410

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection15075%
Credit reporting or other personal consumer reports4924.5%
Student loan10.5%

Issues

IssueComplaintsShare
Attempts to collect debt not owed6231%
Written notification about debt3517.5%
Incorrect information on your report2412%
False statements or representation199.5%
Problem with a company's investigation into an existing problem178.5%
Communication tactics147%
Took or threatened to take negative or legal action94.5%
Improper use of your report84%
Electronic communications63%
Threatened to contact someone or share information improperly52.5%
Dealing with your lender or servicer10.5%

How the company responded

Company responseComplaintsShare
Closed with explanation17989.5%
Closed with non-monetary relief136.5%
In progress84%

States

StateComplaintsShare
Kentucky2814%
Georgia199.5%
Texas178.5%
Indiana168%
Ohio168%
North Carolina136.5%
Tennessee84%
Illinois73.5%
Virginia73.5%
New Jersey63%
Nevada52.5%
Pennsylvania52.5%
South Carolina52.5%
Connecticut42%
Florida42%
Massachusetts42%
Missouri42%
Oklahoma42%
Arkansas31.5%
Alabama21%
Arizona21%
California21%
Louisiana21%
Mississippi21%
Nebraska21%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 28, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 15, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 8, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 6, 2026Debt collectionFalse statements or representationClosed with non-monetary reliefconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
September 30, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
September 30, 2026Debt collectionCommunication tacticsClosed with non-monetary reliefconsumerfinance.gov
September 29, 2026Debt collectionWritten notification about debtClosed with non-monetary reliefconsumerfinance.gov
September 29, 2026Debt collectionElectronic communicationsClosed with non-monetary reliefconsumerfinance.gov
September 25, 2026Debt collectionElectronic communicationsClosed with non-monetary reliefconsumerfinance.gov
September 25, 2026Debt collectionElectronic communicationsClosed with non-monetary reliefconsumerfinance.gov
September 23, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
September 6, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 4, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 1, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
August 18, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
August 17, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 14, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 14, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 12, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
July 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with non-monetary reliefconsumerfinance.gov
July 25, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
July 24, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 24, 2026Debt collectionWritten notification about debtClosed with non-monetary reliefconsumerfinance.gov
July 20, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 18, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 16, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 15, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 13, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 13, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 10, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 10, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 10, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 10, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 1, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
June 29, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
June 23, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
June 8, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with non-monetary reliefconsumerfinance.gov
June 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
May 27, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
May 26, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
May 21, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
May 19, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
May 3, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.